Pathways Healthcare
Westwood, MA · Medicare-certified hospice (CCN 221614)
CMS process measure: 65.37 (state average 95.51 — below state average)
Serves: 151 ZIP codes (is yours included? →) · Phone: (617) 481-9077 · Verify on Medicare Care Compare ↗
Family caregivers who responded to the CMS survey for Pathways Healthcare said they would recommend it 75% of the time, and 70% gave it a top overall rating of 9 or 10. On CMS's composite process measure, it scored 65.37, below the Massachusetts state average of 95.51.
Pathways Healthcare serves 151 ZIP codes from its office in Westwood, Massachusetts, in Norfolk County.
Yes, Pathways Healthcare is Medicare-certified (CCN 221614), certified since January 24, 2022; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Pathways Healthcare is a for-profit hospice based in Westwood, Massachusetts, serving families in Norfolk County and beyond. It has been Medicare-certified since January 24, 2022 (CCN 221614), meaning it meets federal requirements to provide hospice services covered by the Medicare hospice benefit for eligible patients whose doctor certifies their eligibility.
According to CMS Care Compare data, in the CAHPS family caregiver survey, 75% of caregivers said they would definitely recommend this hospice, and 70% gave the hospice an overall rating of 9 or 10 out of 10. CMS has not published a separate star rating for this hospice in the data provided.
On CMS's composite process measure, Pathways Healthcare scored 65.37, which is below the Massachusetts state average of 95.51. This measure reflects how consistently the hospice performed a bundle of recommended care processes, based on CMS Care Compare data. A related CMS figure shows that visits occurred in the last days of life for 58.5% of patients, and the hospice's care index score is listed as 10.
Pathways Healthcare's service area covers 151 ZIP codes, reflecting a broad reach from its Westwood office.
All figures above come from CMS Care Compare data. Where a measure is not listed here, CMS has not published it for this hospice, which is often the result of small patient counts rather than any indication of quality. Families should confirm current details directly with the hospice or through Medicare Care Compare.
Questions families ask
Does Medicare cover care from Pathways Healthcare?
Yes, Pathways Healthcare is Medicare-certified (CCN 221614, certified since January 24, 2022), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 75% of family caregivers said they would definitely recommend Pathways Healthcare, and 70% rated it 9 or 10 out of 10 overall.
How does this hospice score on CMS quality measures compared to the state average?
Pathways Healthcare's composite process score is 65.37, which is below the Massachusetts state average of 95.51, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Pathways Healthcare serves 151 ZIP codes from its office in Westwood, Massachusetts, in Norfolk County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 151 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Pathways Healthcare is a for-profit hospice; ownership type does not by itself indicate quality of care, but it is one factor families sometimes consider.
How long has this hospice been Medicare-certified?
Pathways Healthcare has been Medicare-certified since January 24, 2022.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than curative treatment for the terminal illness, but it does not mean giving up all care — pain relief, symptom management, and emotional support continue.
Where is hospice care provided — at home or in a facility?
This is not specified in the CMS data provided; please contact Pathways Healthcare at (617) 481-9077 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Pathways Healthcare at (617) 481-9077 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality measures compare to state averages, and the size of the service area — all of which are reported for Pathways Healthcare on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Pathways Healthcare (CCN 221614) directly at https://www.medicare.gov/care-compare/details/hospice/221614?state=MA to review its current CMS ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.