Unitypoint Hospice
Waterloo, IA · Medicare-certified hospice (CCN 161598)
CMS process measure: 100 (state average 97.19 — above state average)
Serves: 49 ZIP codes (is yours included? →) · Phone: (319) 235-5027 · Verify on Medicare Care Compare ↗
Family caregivers gave Unitypoint Hospice a 3-star CAHPS rating, with 84% saying they would definitely recommend it. On CMS's composite process measure, it scored 100.00, above the Iowa state average of 97.19.
Unitypoint Hospice serves 49 ZIP codes from its Waterloo, IA office in Black Hawk County.
Yes, Unitypoint Hospice is Medicare-certified (CCN 161598, since 2011); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Unitypoint Hospice is a non-profit hospice provider based in Waterloo, Iowa, serving Black Hawk County and the surrounding area. It has been Medicare-certified since September 15, 2011 (CCN 161598).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Unitypoint Hospice an overall rating of 3 stars. Among those surveyed, 84% said they would definitely recommend this hospice to others, and 81% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Unitypoint Hospice scored 100.00, which is above the Iowa state average of 97.19. CMS also reports a care index score of 10 and notes that 79.7% of patients received visits from staff in the last days of life, based on the same Care Compare dataset.
Unitypoint Hospice reports serving 49 ZIP codes from its Waterloo office. As a Medicare-certified hospice, care through Unitypoint Hospice is covered under the Medicare hospice benefit for patients who meet eligibility requirements and whose physician certifies a terminal diagnosis; no cost details beyond that are provided here.
All figures above are drawn from CMS Care Compare data and reflect the most recently published vintage available. Where a measure is not mentioned, CMS has not published it for this hospice, which is often the result of a small number of surveyed patients rather than an indicator of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Unitypoint Hospice is Medicare-certified (CCN 161598) since September 15, 2011, and the Medicare hospice benefit covers hospice care for eligible patients whose doctor certifies a terminal diagnosis.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Unitypoint Hospice received an overall rating of 3 stars, with 84% of caregivers saying they would definitely recommend it and 81% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 100.00, which is above the Iowa state average of 97.19, and CMS also reports a care index score of 10 with 79.7% of patients receiving visits in the last days of life.
What areas and ZIP codes does this hospice serve?
Unitypoint Hospice serves 49 ZIP codes from its office in Waterloo, Iowa, in Black Hawk County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 49 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Unitypoint Hospice is organized as a non-profit; ownership type is one factor among many, and CMS quality and survey data can help families evaluate care regardless of ownership structure.
How long has this hospice been Medicare-certified?
Unitypoint Hospice has been Medicare-certified since September 15, 2011.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to manage symptoms, while hospice care focuses on comfort for patients who have a terminal diagnosis and are no longer pursuing curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up on care, support, or dignity.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Unitypoint Hospice delivers care; contact the hospice at (319) 235-5027 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To begin hospice care, contact Unitypoint Hospice directly at (319) 235-5027, as the process typically involves a physician referral and eligibility certification not detailed in this data.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure performance, service area, and how care is coordinated; you can review Unitypoint Hospice's published CMS figures and confirm additional details by calling (319) 235-5027.
How do I verify this hospice on Medicare Care Compare?
You can look up Unitypoint Hospice (CCN 161598) directly at https://www.medicare.gov/care-compare/details/hospice/161598?state=IA to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.