Volunteer Hospice
Waynesboro, TN · Medicare-certified hospice (CCN 441589)
CMS process measure: 79.25 (state average 98.92 — below state average)
Serves: 26 ZIP codes (is yours included? →) · Phone: (931) 722-9601 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Volunteer Hospice, often because too few patients were surveyed. On the CMS composite process measure, it scored 79.25, below the Tennessee state average of 98.92.
Volunteer Hospice serves 26 ZIP codes from its Waynesboro, Tennessee office in Wayne County, according to CMS Care Compare data.
Yes, Volunteer Hospice is Medicare-certified (CCN 441589, certified since November 22, 2004), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Volunteer Hospice is a for-profit hospice agency based in Waynesboro, Tennessee, serving families in Wayne County and the surrounding area. The hospice has been Medicare-certified since November 22, 2004, according to CMS Care Compare data.
CMS has not published CAHPS family caregiver survey results (star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for Volunteer Hospice, which often happens when a hospice has a small number of surveyed patients. This should not be read as a sign of poor quality — only that CMS has not yet made that data public for this provider.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Volunteer Hospice scored 79.25, compared with a Tennessee state average of 98.92 — placing it below the state average on this measure. CMS also reports a care index score of 8, and that 24.3% of patients received visits from staff in the last days of life, per the most recent Care Compare data vintage.
Volunteer Hospice's service area, according to CMS data, spans 26 ZIP codes. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries. Families are encouraged to review the full, current figures directly on Medicare Care Compare and to speak with the hospice directly about anything not reflected in this public data.
Questions families ask
Does Medicare cover care from Volunteer Hospice?
Yes, Volunteer Hospice is Medicare-certified (CCN 441589) since November 22, 2004, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for Volunteer Hospice, which is often the case for hospices with small patient counts; this does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
Volunteer Hospice's composite process score is 79.25, compared with the Tennessee state average of 98.92, placing it below the state average; CMS also lists a care index score of 8 and 24.3% of patients receiving visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Volunteer Hospice serves 26 ZIP codes from its office in Waynesboro, Tennessee, in Wayne County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 26 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Volunteer Hospice is organized as a for-profit hospice; ownership type is one factor among several CMS data points to consider, but it does not by itself indicate quality of care.
How long has this hospice been Medicare-certified?
Volunteer Hospice has been Medicare-certified since November 22, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness to ease symptoms, while hospice care focuses on comfort rather than cure, typically when a doctor believes a patient has a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness, but patients can still receive treatment for pain, symptoms, and other conditions unrelated to their terminal diagnosis.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where Volunteer Hospice delivers care; please contact the hospice at (931) 722-9601 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data does not include enrollment steps; contact Volunteer Hospice directly at (931) 722-9601 to ask how to begin care and confirm details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about services offered, staff availability, how quickly care can begin, and how caregivers rate the hospice; you can review Volunteer Hospice's published CMS measures and ask the hospice directly at (931) 722-9601 for anything not covered here.
How do I verify this hospice on Medicare Care Compare?
You can look up Volunteer Hospice (CCN 441589) directly at https://www.medicare.gov/care-compare/details/hospice/441589?state=TN to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.