West Virginia Caring
Arthurdale, WV · Medicare-certified hospice (CCN 511504)
CMS process measure: 86.42 (state average 97.88 — below state average)
Serves: 136 ZIP codes (is yours included? →) · Phone: (304) 864-0884 · Verify on Medicare Care Compare ↗
West Virginia Caring received a 3-star CAHPS caregiver rating, with 85% of family caregivers saying they would definitely recommend it. Its CMS composite process score of 86.42 is below the West Virginia state average of 97.88.
West Virginia Caring serves 136 ZIP codes from its office in Arthurdale, West Virginia, in Preston County.
Yes, West Virginia Caring is Medicare-certified (CCN 511504, since 1989); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
West Virginia Caring is a non-profit hospice based in Arthurdale, WV, serving families in Preston County and surrounding areas. It has been Medicare-certified since April 13, 1989 (CCN 511504), and eligible patients can receive care under the Medicare hospice benefit, which covers hospice services when a doctor certifies eligibility.
According to CMS Care Compare survey data, family caregivers gave this hospice an overall CAHPS star rating of 3 out of 5. Among caregivers surveyed, 85% said they would definitely recommend this hospice to others, and 79% rated their experience 9 or 10 out of 10.
On CMS's composite process quality measure, West Virginia Caring scored 86.42, which falls below the state average of 97.88 for West Virginia. CMS also reports a care index score of 10 and notes that 62.2% of patients received visits from hospice staff in the final days of life, based on the most recently published CMS data.
West Virginia Caring's service area, as listed in CMS data, covers 136 ZIP codes, reflecting a broad rural coverage area typical of hospices serving multi-county regions.
All figures above come from CMS Care Compare data as published by CMS. Where a measure is not mentioned, CMS has not published it for this hospice, which can occur due to small patient sample sizes and does not necessarily reflect quality. Families are encouraged to contact the hospice directly and review the Care Compare listing for the most current information.
Questions families ask
Does Medicare cover care from West Virginia Caring?
Yes. West Virginia Caring is Medicare-certified (CCN 511504) and has been since April 13, 1989. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a CAHPS caregiver star rating of 3 out of 5, with 85% of caregivers saying they would definitely recommend this hospice and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 86.42, which is below the West Virginia state average of 97.88, according to CMS data.
What areas and ZIP codes does this hospice serve?
CMS data lists West Virginia Caring as serving 136 ZIP codes from its Arthurdale, WV office in Preston County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 136 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
West Virginia Caring is organized as a non-profit hospice. Ownership type can relate to organizational priorities, but CMS quality measures like the CAHPS survey and process scores are the more direct indicators of care experience.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since April 13, 1989.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have decided to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment, but it does not mean giving up care — patients continue to receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where West Virginia Caring provides care; please contact the hospice at (304) 864-0884 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; please contact West Virginia Caring directly at (304) 864-0884 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how quality measures compare to state averages, and the service area, all of which are noted above; for other questions, such as staffing or specific services, contact the hospice at (304) 864-0884.
How do I verify this hospice on Medicare Care Compare?
You can review West Virginia Caring's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/511504?state=WV.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.