Arc At Normal
Normal, IL · Medicare and Medicaid-certified nursing home (CCN 145732) · 141 certified beds
Health inspection: 2 · Quality measures: 2 · Staffing: 1
Federal fines: 2 totaling $62,192 · 2 payment denials
Phone: (309) 452-7468 · Verify on Medicare Care Compare ↗
Arc At Normal has a CMS overall rating of 1 out of 5 stars, below the Illinois state average of 2.55 stars. Its health inspection rating is 2 stars and its staffing rating is 1 star.
Arc At Normal reports 2.81 total nurse hours per resident per day, including 0.54 RN hours per resident per day, according to CMS. Nursing staff turnover is 40.0%, and the facility's CMS staffing rating is 1 out of 5 stars.
Yes, CMS records show 2 federal fines totaling $62,192.00 and 2 payment denials on file for Arc At Normal. CMS also displays its abuse warning icon for this facility, so families should review the inspection record on Care Compare.
About this facility
Arc At Normal is a 141-certified-bed nursing home in Normal, McLean County, Illinois, with an average daily census of 113.9 residents. It is operated as a for-profit limited liability company and has been Medicare and Medicaid certified since August 1992. The facility is part of the Arcadia Care chain, which includes 25 facilities nationally with a chain average rating of 1.3 out of 5 stars.
According to CMS Care Compare, Arc At Normal holds an overall rating of 1 out of 5 stars, below the Illinois state average of 2.55. Its component ratings are: health inspection 2 stars, quality measures 2 stars, and staffing 1 star.
CMS-reported staffing levels show 2.80621 total nurse hours per resident per day, including 0.54161 RN hours per resident per day, with a nursing staff turnover rate of 40.0%.
On penalties, CMS records show 2 federal fines totaling $62,192.00, and 2 payment denials on file for this facility.
CMS displays its abuse warning icon for Arc At Normal, indicating a citation for abuse-related deficiencies; families should review the full inspection record on Care Compare before making decisions.
Ownership has not changed in the last 12 months, so current ratings reflect the present operator. This profile is based on data from CMS Care Compare; families should verify current details directly on Care Compare, as ratings and penalty records are updated periodically.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Arc At Normal has a CMS overall rating of 1 out of 5 stars, which is below the Illinois state average of 2.55 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, Arc At Normal is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
CMS reports 2.80621 total nurse hours per resident per day, including 0.54161 RN hours, with a 40.0% nursing staff turnover rate; the staffing star rating is 1 out of 5.
Does this facility have federal fines or penalties on record?
Yes, CMS records 2 federal fines totaling $62,192.00 and 2 payment denials for this facility.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
CMS displays its abuse warning icon for Arc At Normal; no Special Focus status is listed in the available data.
How large is this facility and how many residents live there?
The facility has 141 certified beds and an average daily census of 113.9 residents.
Who owns this facility — and is it part of a chain?
Arc At Normal is a for-profit limited liability company and is part of the Arcadia Care chain, which has 25 facilities nationally with an average rating of 1.3 stars.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since August 1992.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings — health inspections, staffing, and quality measures — which combine into the overall score; Arc At Normal scores 2, 1, and 2 stars respectively, with an overall of 1 star.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided CMS data does not specify service lines; contact the facility at 3094527468 and verify details on Medicare Care Compare.
What should I look for when touring this facility?
The data provided does not cover tour details; contact the facility at 3094527468 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the latest ratings and inspection reports at https://www.medicare.gov/care-compare/details/nursing-home/145732?state=IL.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.