Citizens Care Center
Havre De Grace, MD · Medicare and Medicaid-certified nursing home (CCN 215039) · 184 certified beds
Health inspection: 4 · Quality measures: 2 · Staffing: 5
Federal fines: none on current record
Phone: (410) 939-5500 · Verify on Medicare Care Compare ↗
Citizens Care Center holds a CMS overall rating of 5 stars, above the Maryland state average of 3.13 stars, with a health inspection rating of 4 stars and a staffing rating of 5 stars.
Citizens Care Center reports total nurse staffing of 4.02 hours per resident per day, including 0.81 RN hours per resident per day, with a staffing star rating of 5 and a nursing turnover rate of 28.2%.
Citizens Care Center has no federal fines on record, totaling $0.00, and no payment denials on record; CMS data provided does not indicate an abuse icon or Special Focus status for this facility.
About this facility
Citizens Care Center is a nonprofit skilled nursing facility in Havre De Grace, Harford County, Maryland, certified for both Medicare and Medicaid since 1967. The facility has 184 certified beds with an average of 124.5 residents.
According to CMS Care Compare, Citizens Care Center holds an overall rating of 5 stars, which is above the Maryland state average of 3.13 stars. Its four component ratings are: health inspection rating of 4 stars, staffing rating of 5 stars, and quality measure rating of 2 stars.
Nurse staffing data reported to CMS shows total nurse hours per resident per day of 4.02, including 0.81 RN hours per resident per day. Nursing staff turnover is reported at 28.2%.
On penalties, CMS records show no federal fines on record for this facility (0 fines totaling $0.00) and no payment denials on record.
CMS does not display an abuse icon for this facility in the data provided, and no Special Focus Facility status is noted. Ownership has not changed in the past 12 months, so current ratings reflect the current operator.
No chain affiliation is indicated in the available data.
This profile is based on CMS Care Compare data as provided; families should verify current details directly with Medicare Care Compare and the facility.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Citizens Care Center has an overall rating of 5 stars, which is above the Maryland state average of 3.13 stars.
Does this facility accept Medicare, Medicaid, or both?
The facility is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 4.02 hours per resident per day, including 0.81 RN hours per resident per day, with a staffing rating of 5 stars and 28.2% nursing turnover.
Does this facility have federal fines or penalties on record?
No, CMS records show no federal fines on record, totaling $0.00, and no payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The data provided does not indicate an abuse icon or Special Focus Facility designation for this facility.
How large is this facility and how many residents live there?
Citizens Care Center has 184 certified beds and an average of 124.5 residents.
Who owns this facility — and is it part of a chain?
It is operated as a nonprofit (Non profit - Other); no chain affiliation is noted in the available data.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid certification on January 3, 1967.
What do the four different CMS star ratings mean?
CMS rates facilities on overall, health inspection, staffing, and quality measures; Citizens Care Center scores 5, 4, 5, and 2 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided data — please contact the facility at 4109395500 or check Medicare Care Compare.
What should I look for when touring this facility?
This information is not included in the provided data — please contact the facility at 4109395500 to arrange a tour and verify details.
How do I verify this facility's current record on Medicare Care Compare?
You can review the latest details at https://www.medicare.gov/care-compare/details/nursing-home/215039?state=MD.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.