Complete Care At Hagerstown
Hagerstown, MD · Medicare and Medicaid-certified nursing home (CCN 215365) · 60 certified beds
Health inspection: 1 · Quality measures: 4 · Staffing: 2
Federal fines: 2 totaling $43,352
Phone: (301) 733-8700 · Verify on Medicare Care Compare ↗
Complete Care At Hagerstown has a CMS overall star rating of 1 out of 5, which is below the Maryland state average of 3.13. Its health inspection rating is 1 out of 5 and its staffing rating is 2 out of 5.
Complete Care At Hagerstown reports total nurse staffing of 3.92 hours per resident per day, including 0.99 RN hours per resident per day, with a staffing star rating of 2 out of 5. Nursing staff turnover is reported at 56.0%.
CMS records show 2 federal fines totaling $43,352.00 for Complete Care At Hagerstown, with 0 payment denials on record. There is no abuse icon or Special Focus designation noted for this facility in the provided data.
About this facility
Complete Care At Hagerstown is a Medicare and Medicaid certified nursing home in Hagerstown, Washington County, Maryland, operated under a for-profit Limited Liability Company structure. The facility has 60 certified beds and reports an average daily census of 86.3 residents. It has been certified since August 14, 2018, and has not changed ownership in the past 12 months.
According to CMS Care Compare, the facility's overall star rating is 1 out of 5, which is below the Maryland state average of 3.13. The health inspection rating is 1 out of 5, the quality measure (QM) rating is 4 out of 5, and the staffing rating is 2 out of 5.
Nurse staffing data shows total nurse hours of 3.92 per resident per day, including 0.99 RN hours per resident per day. Nursing staff turnover is reported at 56.0%.
On penalties, CMS records show 2 federal fines totaling $43,352.00, and 0 payment denials for this facility.
Complete Care At Hagerstown is part of the Complete Care chain, which operates 85 facilities nationally with a chain-wide average rating of 3.1.
Families should review the full inspection history and current status directly on Medicare Care Compare for the most up-to-date details. Source: CMS Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The overall rating is 1 out of 5, which is below the Maryland state average of 3.13.
Does this facility accept Medicare, Medicaid, or both?
Complete Care At Hagerstown is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.92 hours per resident per day, with a staffing star rating of 2 out of 5, and nursing turnover is 56.0%.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 2 fines totaling $43,352.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided data does not indicate an abuse icon or Special Focus status for this facility.
How large is this facility and how many residents live there?
The facility has 60 certified beds and an average daily census of 86.3 residents.
Who owns this facility — and is it part of a chain?
It is owned as a for-profit Limited Liability Company and is part of the Complete Care chain, which operates 85 facilities with an average rating of 3.1.
How long has this facility been Medicare/Medicaid certified?
It has been certified since August 14, 2018.
What do the four different CMS star ratings mean?
CMS publishes an overall rating along with separate ratings for health inspections, staffing, and quality measures; for this facility these are 1, 1, 2, and 4 respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This information is not included in the provided data; contact the facility at 3017338700 or verify on Medicare Care Compare.
What should I look for when touring this facility?
This information is not included in the provided data; contact the facility at 3017338700 or verify on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the most current details at https://www.medicare.gov/care-compare/details/nursing-home/215365?state=MD.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.