Complete Care At Prospect Heights Llc
Hackensack, NJ · Medicare and Medicaid-certified nursing home (CCN 315460) · 196 certified beds
Health inspection: 1 · Quality measures: 5 · Staffing: 2
Federal fines: 6 totaling $59,312
Phone: (201) 678-1800 · Verify on Medicare Care Compare ↗
Complete Care At Prospect Heights has a CMS overall star rating of 2 out of 5, which is below the New Jersey state average of 3.31. Its health inspection rating is 1 out of 5, and its staffing rating is 2 out of 5.
Complete Care At Prospect Heights reports total nurse staffing of about 3.09 hours per resident per day, including about 0.86 RN hours per resident per day, with a nursing staff turnover rate of 45.9%. CMS gives the facility a staffing rating of 2 out of 5.
CMS records show 6 federal fines totaling $59,312.00 for Complete Care At Prospect Heights, with 0 payment denials on record. No abuse icon or Special Focus Facility designation was present in the available CMS data for this facility.
About this facility
Complete Care At Prospect Heights LLC is a for-profit limited liability company nursing home located in Hackensack, Bergen County, New Jersey. The facility has been Medicare and Medicaid certified since January 5, 2000, and is licensed for 196 certified beds, with an average of 122 residents.
According to CMS Care Compare, the facility's overall star rating is 2 out of 5, which is below the New Jersey state average of 3.31. Its four component ratings are: health inspection rating of 1 out of 5, quality measure (QM) rating of 5 out of 5, and staffing rating of 2 out of 5.
Nurse staffing data show total nurse hours per resident per day of approximately 3.09, with RN hours per resident per day of approximately 0.86. Nursing staff turnover is reported at 45.9%.
On penalties, CMS records show 6 fines totaling $59,312.00 for this facility. There have been 0 payment denials recorded. No abuse icon or Special Focus Facility status was indicated in the provided data for this facility.
This facility is part of the Complete Care chain, which operates 85 facilities nationwide with an average chain rating of 3.1 out of 5. There has been no change of ownership reported in the past 12 months.
This profile is based on data from CMS Medicare Care Compare. Families are encouraged to verify current details directly on Care Compare before making a decision.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The facility has an overall rating of 2 out of 5 stars, below the New Jersey state average of 3.31.
Does this facility accept Medicare, Medicaid, or both?
This facility accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.09 hours per resident per day, including 0.86 RN hours per resident per day, with a 45.9% nursing turnover rate; the CMS staffing rating is 2 out of 5.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 6 fines totaling $59,312.00, and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided CMS data does not indicate an abuse icon or Special Focus Facility status for this facility.
How large is this facility and how many residents live there?
The facility is certified for 196 beds and has an average of 122 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit limited liability company and is part of the Complete Care chain, which operates 85 facilities nationwide with an average rating of 3.1 out of 5.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since January 5, 2000.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings — health inspections (1 out of 5 here), staffing (2 out of 5), and quality measures (5 out of 5) — which combine to form the overall score.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided data does not specify short-term rehabilitation services; contact the facility at 2016781800 or check Medicare Care Compare for details.
What should I look for when touring this facility?
The data provided doesn't cover tour specifics; contact the facility at 2016781800 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the most current ratings and inspection details at https://www.medicare.gov/care-compare/details/nursing-home/315460?state=NJ.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.