Heritage Hall Big Stone Gap
Big Stone Gap, VA · Medicare and Medicaid-certified nursing home (CCN 495135) · 180 certified beds
Health inspection: 3 · Quality measures: 5 · Staffing: 2
Federal fines: 1 totaling $40,517
Phone: (276) 523-3000 · Verify on Medicare Care Compare ↗
Heritage Hall Big Stone Gap has a CMS overall rating of 4 out of 5 stars, above the Virginia state average of 2.95. Its health inspection rating is 3 stars and its staffing rating is 2 stars.
Heritage Hall Big Stone Gap reports total nurse staffing of 3.11 hours per resident per day, including 0.41 RN hours per resident per day, with a nursing staff turnover rate of 26.6%. CMS gives this facility a staffing rating of 2 out of 5 stars.
Heritage Hall Big Stone Gap has 1 federal fine on record totaling $40,517.00, with 0 payment denials. CMS does not list an abuse icon or a Special Focus designation for this facility in the available data.
About this facility
Heritage Hall Big Stone Gap is a 180-bed skilled nursing facility in Big Stone Gap, Wise County, Virginia, with an average of 165.5 residents. It is organized as a for-profit corporation and has been Medicare and Medicaid certified since February 10, 1983, accepting both Medicare and Medicaid.
According to CMS Care Compare, the facility holds an overall star rating of 4 out of 5, above the Virginia state average of 2.95. Its component ratings are: health inspection 3 stars, quality measures 5 stars, and staffing 2 stars.
Nurse staffing data show total nurse hours of 3.11 per resident per day, with 0.41 RN hours per resident per day, and a nursing staff turnover rate of 26.6%.
On penalties, CMS records show 1 federal fine totaling $40,517.00 and 0 payment denials for this facility. There is no abuse icon or Special Focus designation reported in the data for this facility.
Heritage Hall Big Stone Gap is part of the Heritage Hall chain, which operates 15 facilities nationally with an average chain rating of 4.1 stars. Ownership has not changed in the past 12 months, so current ratings reflect the present operator.
This profile is based on CMS Care Compare data; families should verify current details directly with Medicare Care Compare or the facility.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Heritage Hall Big Stone Gap has an overall rating of 4 out of 5 stars, above the Virginia state average of 2.95.
Does this facility accept Medicare, Medicaid, or both?
It accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.11 hours per resident per day, with 0.41 RN hours per resident per day, and a 26.6% nursing turnover rate; the CMS staffing rating is 2 out of 5 stars.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $40,517.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No abuse icon or Special Focus status is reported for this facility in the available data.
How large is this facility and how many residents live there?
It is certified for 180 beds and has an average of 165.5 residents.
Who owns this facility — and is it part of a chain?
It is a for-profit corporation and part of the Heritage Hall chain, which has 15 facilities with an average rating of 4.1 stars.
How long has this facility been Medicare/Medicaid certified?
It has been certified since February 10, 1983.
What do the four different CMS star ratings mean?
CMS rates facilities on overall quality, health inspections, staffing, and quality measures; this facility scores 4, 3, 2, and 5 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This isn't specified in the available data; contact the facility at 2765233000 or verify on Medicare Care Compare.
What should I look for when touring this facility?
This data doesn't cover tour details; contact the facility at 2765233000 to arrange a visit.
How do I verify this facility's current record on Medicare Care Compare?
You can review the latest details at https://www.medicare.gov/care-compare/details/nursing-home/495135?state=VA.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.