Willowcrest Health Services
South Milwaukee, WI · Medicare and Medicaid-certified nursing home (CCN 525413) · 100 certified beds
Health inspection: 2 · Quality measures: 4 · Staffing: 2
Federal fines: 1 totaling $21,285
Phone: (414) 762-7336 · Verify on Medicare Care Compare ↗
Willowcrest Health Services has a CMS overall star rating of 2 out of 5, which is below the Wisconsin state average of about 3 stars. Its health inspection rating is 2 stars and its staffing rating is also 2 stars.
Willowcrest Health Services reports total nurse staffing of about 3.57 hours per resident per day, including roughly 0.62 RN hours per resident per day, with a staffing star rating of 2 out of 5. Nursing staff turnover is reported at 41.3%.
Willowcrest Health Services has 1 federal fine on record totaling $21,285.00, with 0 payment denials. CMS does not display an abuse icon for this facility, and it is not listed in CMS's Special Focus Facility program.
About this facility
Willowcrest Health Services is a 100-bed nursing home in South Milwaukee, Wisconsin, certified for both Medicare and Medicaid, with an average of 74.9 residents. It is operated as a for-profit limited liability company and is part of the North Shore Healthcare chain, which includes 59 facilities with an average CMS rating of 2.7 stars.
According to CMS Care Compare, Willowcrest holds an overall star rating of 2 out of 5, which falls below the Wisconsin state average of 2.98. Its component ratings are: health inspection rating of 2 stars, staffing rating of 2 stars, and a quality measure (QM) rating of 4 stars.
Nurse staffing data reported to CMS shows total nurse hours per resident per day of 3.57, with registered nurse (RN) hours per resident per day of 0.62. Nursing staff turnover is reported at 41.3%.
On penalties, CMS records show 1 federal fine totaling $21,285.00, and 0 payment denials on record for this facility.
CMS does not display an abuse icon for this facility, and it is not currently listed under CMS's Special Focus Facility program, which designates facilities as persistently underperforming and subject to increased inspection oversight.
The facility has not undergone a change of ownership in the past 12 months, so current ratings reflect the present operator. This facility has been Medicare/Medicaid-certified since July 21, 1988. Data sourced from CMS Care Compare.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
Willowcrest Health Services has an overall rating of 2 out of 5 stars, which is below the Wisconsin state average of 2.98 stars.
Does this facility accept Medicare, Medicaid, or both?
Yes, Willowcrest Health Services is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is about 3.57 hours per resident per day, including 0.62 RN hours per resident per day, with a staffing turnover rate of 41.3% and a staffing star rating of 2 out of 5.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 1 fine totaling $21,285.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
No, CMS does not display an abuse icon for this facility, and it is not in the Special Focus Facility program.
How large is this facility and how many residents live there?
The facility has 100 certified beds and an average daily population of 74.9 residents.
Who owns this facility — and is it part of a chain?
It is owned as a for-profit limited liability company and is part of the North Shore Healthcare chain, which has 59 facilities with an average rating of 2.7 stars.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since July 21, 1988.
What do the four different CMS star ratings mean?
CMS publishes an overall rating plus three component ratings — health inspection (2 stars), staffing (2 stars), and quality measures (4 stars) — which combine to form the overall score.
Does this facility offer short-term rehabilitation as well as long-term care?
The provided CMS data does not specify service types; contact the facility at (414) 762-7336 and verify on Medicare Care Compare.
What should I look for when touring this facility?
This data set does not include tour details; contact the facility at (414) 762-7336 to arrange a visit and review the inspection record on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can view the most current CMS data for Willowcrest Health Services at https://www.medicare.gov/care-compare/details/nursing-home/525413?state=WI.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.