Carilion Home Care Franklin
Rocky Mount, VA · Medicare-certified home health agency (CCN 497038)
Patient survey (HHCAHPS): 5★
Serves: 24 ZIP codes (is yours included? →) · Phone: (540) 489-6383 · Verify on Medicare Care Compare ↗
Carilion Home Care Franklin holds a 3-star CMS quality rating, below the Virginia state average of 3.5 stars, but it has a 5-star patient survey rating. This means patients report a strong experience with the agency even though its overall quality star rating trails the state average.
Carilion Home Care Franklin offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 24 ZIP codes from its office in Rocky Mount, Virginia.
Yes, Carilion Home Care Franklin is Medicare-certified (CCN 497038, certified since 1984), so eligible home health services are covered under Medicare when ordered by a doctor. This certification has been in place for decades, reflecting a long-standing participation in the Medicare program.
About this agency
Carilion Home Care Franklin is a Medicare-certified home health agency based in Rocky Mount, Virginia, certified since November 21, 1984. It is operated as a non-profit organization. The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services, and serves 24 ZIP codes from its Rocky Mount office.
According to CMS Care Compare data, Carilion Home Care Franklin holds a CMS quality star rating of 3 out of 5, which falls below the Virginia state average of 3.5 stars. Its patient survey star rating, which reflects patient experience feedback, is 5 out of 5. Among CMS's process and outcome measures, the agency reports that 99.57% of patients began care in a timely manner, and 85.83% of patients showed improvement in walking or moving around during the course of care.
These figures are drawn from CMS Care Compare data and reflect the most recently published data vintage available at the time of this listing. Prospective patients and families are encouraged to review the agency's full profile on Medicare Care Compare for the most current star ratings, measures, and service area details before making care decisions. This listing does not include cost information, as CMS does not publish agency pricing data.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Carilion Home Care Franklin is Medicare-certified (CCN 497038, certified since November 21, 1984), so Medicare-eligible home health services are covered when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
The agency has a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 5-star patient survey rating from CMS.
How do I check this agency's quality and staffing record?
You can review the agency's full profile on Medicare Care Compare at https://www.medicare.gov/care-compare/details/home-health/497038?state=VA.
What areas and ZIP codes does this agency serve?
The agency serves 24 ZIP codes from its office in Rocky Mount, Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 24 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staffing availability, specific coverage areas, and how care plans are coordinated; for these details, contact the agency at (540) 489-6383 and verify current information on Medicare Care Compare.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since November 21, 1984.
Who owns this agency — for-profit, non-profit, or government?
Carilion Home Care Franklin is operated as a non-profit organization.
How much does home health care cost and who pays?
CMS does not publish cost data for this listing; contact the agency at (540) 489-6383 for cost information and check with Medicare regarding coverage.
How do I contact this agency to start care?
You can reach Carilion Home Care Franklin at (540) 489-6383 to inquire about starting care.
What is the agency's rate of timely care initiation?
According to CMS data, 99.57% of the agency's patients began care in a timely manner.
What percentage of patients improved in walking or moving around?
CMS reports that 85.83% of the agency's patients showed improvement in walking or moving around during their care.
Data: CMS Care Compare (Jul2026 refresh); certified since 11/21/1984. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.