Carilion Home Care Services
Radford, VA · Medicare-certified home health agency (CCN 497260)
Patient survey (HHCAHPS): 4★
Serves: 34 ZIP codes (is yours included? →) · Phone: (540) 633-9330 · Verify on Medicare Care Compare ↗
Carilion Home Care Services holds a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars, but it has a 4-star patient survey rating. Families should review both figures together when comparing agencies.
Carilion Home Care Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services. It serves 34 ZIP codes from its office in Radford, Virginia.
Yes, Carilion Home Care Services is Medicare-certified, with CCN 497260, certified since January 13, 1982, so eligible home health services are covered under Medicare when ordered by a doctor. Coverage details for specific services should be confirmed with the agency or Medicare directly.
About this agency
Carilion Home Care Services is a Medicare-certified home health agency based in Radford, Virginia, certified since January 13, 1982. It is organized as a non-profit agency and provides a full range of home health services, including Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide support.
According to CMS Care Compare data, Carilion Home Care Services holds an overall quality star rating of 3 out of 5, which falls below the Virginia state average of 3.5 stars. The agency's patient survey star rating is 4 out of 5, reflecting patient feedback collected through the CMS survey process. On specific quality measures, 97.22% of patients received timely initiation of care, and 83.06% of patients showed improvement in their ability to walk or move around during the course of home health care.
Carilion Home Care Services reports serving 34 ZIP codes from its Radford, Virginia office, indicating a service area covering multiple surrounding communities. These ratings and measures are drawn from CMS Care Compare data; prospective patients and families should verify current figures directly on the Care Compare website, as CMS updates these figures periodically. This profile does not include cost information, as CMS does not publish agency pricing. Individuals considering this agency should consult Care Compare and contact the agency directly for the most current details on quality performance and service availability.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Carilion Home Care Services is Medicare-certified (CCN 497260, certified since 01/13/1982), so eligible home health services are covered under Medicare when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Carilion Home Care Services has a 3-star CMS quality rating, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency has a patient survey star rating of 4 out of 5, based on CMS survey data.
How do I check this agency's quality and staffing record?
You can review current ratings and measures on Medicare Care Compare at the agency's listing page: https://www.medicare.gov/care-compare/details/home-health/497260?state=VA.
What areas and ZIP codes does this agency serve?
The agency serves 34 ZIP codes from its office in Radford, Virginia.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 34 this agency reports serving.
What questions should I ask before hiring this agency?
Consider asking about current staffing, specific service availability, and scheduling; contact the agency at (540) 633-9330 and verify details on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the services this agency provides, involves skilled medical services such as nursing and therapy ordered by a doctor, while non-medical home care typically covers non-clinical assistance; the data provided does not detail non-medical services offered by this agency.
How long has this agency been Medicare-certified?
Carilion Home Care Services has been Medicare-certified since January 13, 1982.
Who owns this agency — for-profit, non-profit, or government?
The agency is organized as a non-profit entity.
How much does home health care cost and who pays?
Cost information is not published by CMS; contact the agency at (540) 633-9330 and verify coverage details with Medicare or your insurer.
How do I contact this agency to start care?
You can contact Carilion Home Care Services at (540) 633-9330 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 01/13/1982. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.