Sentara Homecare Services
Chesapeake, VA · Medicare-certified home health agency (CCN 497268)
Patient survey (HHCAHPS): 4★
Serves: 33 ZIP codes (is yours included? →) · Phone: (757) 553-3000 · Verify on Medicare Care Compare ↗
Sentara Homecare Services holds a 2.5-star CMS quality rating, below the Virginia state average of 3.5 stars, but it has a 4-star patient survey rating. Overall performance is mixed according to CMS Care Compare data.
Sentara Homecare Services offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide care. It serves 33 ZIP codes from its Chesapeake, Virginia office.
Yes, Sentara Homecare Services is Medicare-certified, with CCN 497268, certified since 1982, so eligible home health services are covered under Medicare when ordered by a doctor. This certification status can be verified on Medicare Care Compare.
About this agency
Sentara Homecare Services is a Medicare-certified home health agency based in Chesapeake, Virginia, certified since July 1, 1982. The agency is organized as a non-profit provider and offers a full range of home health services, including Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide support.
According to CMS Care Compare data, Sentara Homecare Services holds a CMS quality star rating of 2.5 out of 5, which falls below the Virginia state average of 3.5 stars. In the CMS patient survey, the agency received a 4-star rating, reflecting how patients rated their experience with the agency.
CMS data also reports that 92.44% of patients began receiving care in a timely manner after referral, and 77.58% of patients showed improvement in walking or moving around during their episode of care. These figures are drawn from the CMS Care Compare dataset and represent one snapshot of agency performance rather than an ongoing guarantee of care quality.
Sentara Homecare Services reports serving 33 ZIP codes from its Chesapeake, Virginia office, indicating a moderately wide service area within the region. Families considering this agency should review the most current CMS Care Compare listing directly, as star ratings and performance measures are updated periodically and may change over time.
Questions families ask
Does Medicare pay for care from this agency?
Yes, Sentara Homecare Services is Medicare-certified (CCN 497268), certified since July 1, 1982, so eligible services are covered by Medicare when ordered by a doctor.
What services does this agency offer?
The agency offers Nursing Care, Physical Therapy, Occupational Therapy, Speech Pathology, Medical Social Services, and Home Health Aide services.
What is this agency's CMS quality star rating and how does it compare to the state average?
Its CMS quality star rating is 2.5 out of 5, which is below the Virginia state average of 3.5 stars.
What do patients say about this agency in the CMS patient survey?
The agency received a 4-star patient survey rating from CMS Care Compare.
How do I check this agency's quality and staffing record?
You can review the agency's full CMS Care Compare profile at the provided care_compare_url for the most current ratings and staffing details.
What areas and ZIP codes does this agency serve?
Sentara Homecare Services reports serving 33 ZIP codes from its Chesapeake, Virginia office.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 33 this agency reports serving.
What questions should I ask before hiring this agency?
Ask about current staffing, availability, and specific care plans by contacting the agency at (757) 553-3000, and verify quality data on Medicare Care Compare.
What is the difference between home health care and non-medical home care?
Home health care, like the services this agency provides, involves skilled medical services such as nursing and therapy ordered by a doctor, while non-medical home care involves non-clinical assistance; this data does not cover non-medical care details.
How long has this agency been Medicare-certified?
The agency has been Medicare-certified since July 1, 1982.
Who owns this agency — for-profit, non-profit, or government?
Sentara Homecare Services is a non-profit organization.
How much does home health care cost and who pays?
Cost information is not published by CMS; contact the agency at (757) 553-3000 or check with Medicare directly for coverage and cost details.
How do I contact this agency to start care?
You can contact Sentara Homecare Services at (757) 553-3000 to inquire about starting care.
Data: CMS Care Compare (Jul2026 refresh); certified since 07/01/1982. Ratings are CMS's official measures, not Care Considered's opinion. Always verify current status with the agency and Medicare before arranging care.