Ballad Health Hospice
Bristol, TN · Medicare-certified hospice (CCN 441558)
CMS process measure: 99.92 (state average 98.92 — at state average)
Serves: 64 ZIP codes (is yours included? →) · Phone: (423) 844-5252 · Verify on Medicare Care Compare ↗
Ballad Health Hospice received 4 stars from family caregivers in the CMS CAHPS survey, with 85% saying they would definitely recommend it. Its CMS composite process score of 99.92 is at the Tennessee state average of 98.92.
Ballad Health Hospice serves 64 ZIP codes from its Bristol, TN office in Sullivan County, according to CMS Care Compare data.
Yes, Ballad Health Hospice is Medicare-certified (CCN 441558, since 1995), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Ballad Health Hospice, located in Bristol, Tennessee (Sullivan County), has been Medicare-certified since January 12, 1995. Its ownership type is classified by CMS as "Other."
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Ballad Health Hospice an overall rating of 4 stars. Eighty-five percent of surveyed family caregivers said they would definitely recommend this hospice, and 85 percent rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Ballad Health Hospice scored 99.92, which CMS classifies as at the Tennessee state average of 98.92. CMS also reports a care index score of 9 and notes that 30.0% of patients received visits in the last days of life, per the available data.
Ballad Health Hospice's service area, as reflected in CMS data, spans 64 ZIP codes served from its Bristol office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no additional cost information is provided here.
All figures in this profile come from CMS Care Compare data. Where a measure is not mentioned, CMS has not published it for this hospice, which can occur when patient counts are small and does not indicate poor quality. Families are encouraged to review the CMS Care Compare listing directly for the most current figures.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Ballad Health Hospice is Medicare-certified (CCN 441558) since January 12, 1995, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Ballad Health Hospice received an overall rating of 4 stars, with 85% of family caregivers saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.92, which CMS classifies as at the Tennessee state average of 98.92; CMS also reports a care index score of 9 and 30.0% of patients receiving visits in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Ballad Health Hospice serves 64 ZIP codes from its Bristol, Tennessee office in Sullivan County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 64 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS classifies Ballad Health Hospice's ownership type as "Other"; ownership type doesn't directly determine quality, but families can compare it against CMS survey and process measures for a fuller picture.
How long has this hospice been Medicare-certified?
Ballad Health Hospice has been Medicare-certified since January 12, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to ease symptoms and stress, while hospice care is specifically for patients who have decided to stop curative treatment and focus on comfort, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus from curative treatment to comfort and quality of life; it does not mean giving up care, as patients continue to receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify where Ballad Health Hospice delivers care; please contact the hospice at (423) 844-5252 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available doesn't describe the enrollment process; please contact Ballad Health Hospice at (423) 844-5252 to discuss next steps and verify information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, CMS quality measures, service area, staffing, and how care is coordinated — Ballad Health Hospice's CMS ratings are covered above, and further specifics can be confirmed by calling (423) 844-5252.
How do I verify this hospice on Medicare Care Compare?
You can look up Ballad Health Hospice directly at https://www.medicare.gov/care-compare/details/hospice/441558?state=TN to review its current CMS ratings and information.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.