Compassus-Florence
Florence, AL · Medicare-certified hospice (CCN 011678)
CMS process measure: 100 (state average 97.92 — above state average)
Serves: 65 ZIP codes (is yours included? →) · Phone: (256) 757-2414 · Verify on Medicare Care Compare ↗
Family caregivers gave Compassus-Florence 4 out of 5 stars in the CMS CAHPS survey, with 88% saying they would definitely recommend it. Its composite process score of 100.00 is above the Alabama state average of 97.92.
Compassus-Florence serves 65 ZIP codes from its Florence, Alabama office in Lauderdale County.
Yes, Compassus-Florence is Medicare-certified (CCN 011678), since December 30, 2008; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Compassus-Florence is a for-profit hospice based in Florence, Alabama, serving Lauderdale County and surrounding communities. It has been Medicare-certified since December 30, 2008 (CCN 011678).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Compassus-Florence an overall rating of 4 stars. Among respondents, 88% said they would definitely recommend this hospice to others, and 89% rated their overall experience of care as 9 or 10 out of 10.
On CMS's composite process measure — which reflects whether patients received a set of core care processes — Compassus-Florence scored 100.00, compared with a state average of 97.92 in Alabama, placing it above the state average. CMS also reports a care index score of 10 and notes that 76.8% of patients received visits in the last days of life, per published Care Compare figures.
Compassus-Florence's service area includes 65 ZIP codes, reflecting a fairly broad reach from its Florence office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details are provided here beyond that. All figures in this profile come from CMS Care Compare data as published by Medicare, and reflect the most recent survey and measurement vintage available. Where CMS has not published a particular measure for a hospice, this is often due to small patient counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Compassus-Florence is Medicare-certified (CCN 011678) since December 30, 2008, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Compassus-Florence received an overall rating of 4 stars, with 88% of caregivers saying they would definitely recommend it and 89% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Compassus-Florence's composite process score is 100.00, compared with Alabama's state average of 97.92, placing it above the state average.
What areas and ZIP codes does this hospice serve?
Compassus-Florence serves 65 ZIP codes from its office in Florence, Alabama, in Lauderdale County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 65 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Compassus-Florence is a for-profit hospice; ownership type is one factor among several, and CMS quality data can help you evaluate care regardless of ownership structure.
How long has this hospice been Medicare-certified?
Compassus-Florence has been Medicare-certified since December 30, 2008.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment to ease symptoms, while hospice care focuses on comfort for patients who have stopped curative treatment and typically have a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing an illness; patients still receive active medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The provided CMS data does not specify care settings for this hospice; please contact Compassus-Florence at (256) 757-2414 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data does not describe an intake process; please contact Compassus-Florence directly at (256) 757-2414 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how quality measures compare to state averages, and the range of ZIP codes served — all of which are reported here from CMS Care Compare data.
How do I verify this hospice on Medicare Care Compare?
You can view Compassus-Florence's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/011678?state=AL.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.