Preferred Hospice
Florence, AL · Medicare-certified hospice (CCN 011592)
CMS process measure: 97.89 (state average 97.92 — at state average)
Serves: 27 ZIP codes (is yours included? →) · Phone: (256) 767-1322 · Verify on Medicare Care Compare ↗
Preferred Hospice has earned a 5-star family caregiver rating on the CMS CAHPS survey, with 96% of families saying they would definitely recommend it. Its CMS composite process score of 97.89 is at the Alabama state average of 97.92.
Preferred Hospice serves 27 ZIP codes from its Florence, Alabama office in Lauderdale County. Families in and around this area can contact the hospice directly to confirm whether their specific address is covered.
Yes, Preferred Hospice is Medicare-certified (CCN 011592), certified since December 18, 2002. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Preferred Hospice is a for-profit hospice serving Florence, Alabama and the surrounding Lauderdale County area. It has been Medicare-certified since December 18, 2002 (CCN 011592), meaning it has met federal health and safety standards for hospice care for over two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Preferred Hospice a 5-star rating. Of those surveyed, 96% said they would definitely recommend this hospice to others, and 94% rated their overall experience 9 or 10 out of 10 — figures reported directly by CMS based on family caregiver feedback.
On the CMS composite process measure, which reflects how consistently a hospice completes recommended care processes, Preferred Hospice scored 97.89, which CMS lists as at the Alabama state average of 97.92. CMS also reports a care index score of 8 for this hospice, and a rate of 87.2% for visits in the last days of life, both drawn from the same CMS dataset.
Preferred Hospice reports serving 27 ZIP codes from its Florence, AL office, indicating a service area covering multiple communities in and around Lauderdale County.
All figures above come from CMS Care Compare data as published by CMS; families should check the Care Compare website for the most current vintage. The Medicare hospice benefit covers hospice care for eligible beneficiaries. This profile does not include costs, staffing details, or services beyond what CMS has published.
Questions families ask
Does Medicare cover care from Preferred Hospice?
Yes, Preferred Hospice is Medicare-certified (CCN 011592) and has been since December 18, 2002. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about Preferred Hospice in the CMS survey?
CMS reports a 5-star CAHPS family caregiver rating for Preferred Hospice, with 96% of respondents saying they would definitely recommend it and 94% rating their experience 9 or 10 out of 10.
How does Preferred Hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 97.89, which CMS lists as at the Alabama state average of 97.92. CMS also reports a care index score of 8 and a rate of 87.2% for visits in the last days of life.
What areas and ZIP codes does Preferred Hospice serve?
Preferred Hospice reports serving 27 ZIP codes from its office in Florence, Alabama, in Lauderdale County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 27 this hospice reports serving.
Is Preferred Hospice for-profit, non-profit, or government-run — and does it matter?
Preferred Hospice is a for-profit hospice. Ownership type does not by itself determine quality; CMS survey results and process measures are better indicators of a hospice's performance.
How long has Preferred Hospice been Medicare-certified?
Preferred Hospice has been Medicare-certified since December 18, 2002, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients with a life expectancy of six months or less who have chosen to focus on comfort rather than curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up all care, as patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Preferred Hospice delivers care; please contact the hospice at (256) 767-1322 and verify details on Medicare Care Compare.
How do I start hospice care with Preferred Hospice?
The data provided does not describe the intake process; please contact Preferred Hospice at (256) 767-1322 to discuss how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey ratings, quality measures, staffing availability, and service area coverage; contact Preferred Hospice at (256) 767-1322 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Preferred Hospice directly at https://www.medicare.gov/care-compare/details/hospice/011592?state=AL to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.