Covenant Hospice
Knoxville, TN · Medicare-certified hospice (CCN 441542)
CMS process measure: 99.61 (state average 98.92 — at state average)
Serves: 108 ZIP codes (is yours included? →) · Phone: (865) 374-0600 · Verify on Medicare Care Compare ↗
Covenant Hospice has a 4-star CAHPS family caregiver rating, with 85% of surveyed caregivers saying they would definitely recommend it. Its CMS composite process score of 99.61 is at the state average of 98.92 for Tennessee.
Covenant Hospice serves 108 ZIP codes from its Knoxville, Tennessee office in Knox County.
Yes, Covenant Hospice is Medicare-certified (CCN 441542, since 1993); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Covenant Hospice is a non-profit hospice based in Knoxville, Tennessee, serving Knox County and the surrounding area. It has been Medicare-certified since November 15, 1993 (CCN 441542).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Covenant Hospice an overall rating of 4 stars. Among those surveyed, 85% said they would definitely recommend this hospice to friends and family, and 84% rated their overall experience 9 or 10 on a 0-10 scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of core care processes, Covenant Hospice scored 99.61, compared with a Tennessee state average of 98.92 — CMS categorizes this as at the state average. CMS also reports that visits occurred in the last days of life for 77.6% of patients, and lists a care index score of 10 for this hospice. CMS has not published every possible quality measure for every hospice; where a figure is missing, this simply reflects CMS's reporting rules, often tied to small patient counts, and should not be read as a sign of poor quality.
Covenant Hospice's service area, as reflected in CMS data, spans 108 ZIP codes. The Medicare hospice benefit covers hospice care for eligible patients whose doctor certifies eligibility; no cost details are provided here. All figures above are drawn from CMS Care Compare data and should be verified directly on that site for the most current vintage.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Covenant Hospice is Medicare-certified (CCN 441542) since November 15, 1993, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Covenant Hospice received an overall rating of 4 stars, with 85% of caregivers saying they would definitely recommend it and 84% rating their experience 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Covenant Hospice's composite process score is 99.61, which CMS classifies as at the state average of 98.92 for Tennessee.
What areas and ZIP codes does this hospice serve?
CMS data shows Covenant Hospice serves 108 ZIP codes from its Knoxville, Knox County, Tennessee location.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 108 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Covenant Hospice is organized as a non-profit; ownership type is one factor among several to consider, alongside CAHPS results and quality measures.
How long has this hospice been Medicare-certified?
Covenant Hospice has been Medicare-certified since November 15, 1993.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have stopped curative treatment and are generally expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up on care, support, or symptom management.
Where is hospice care provided — at home or in a facility?
The specific settings where Covenant Hospice provides care are not detailed in this data; please contact the hospice at (865) 374-0600 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
This data does not describe intake steps; please contact Covenant Hospice directly at (865) 374-0600 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure performance, service area, and how the hospice communicates with families — Covenant Hospice's CMS figures above can help with some of these, and the hospice can answer the rest at (865) 374-0600.
How do I verify this hospice on Medicare Care Compare?
You can look up Covenant Hospice (CCN 441542) directly at https://www.medicare.gov/care-compare/details/hospice/441542?state=TN to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.