Gentiva
Austin, TX · Medicare-certified hospice (CCN 451715)
CMS process measure: 96.19 (state average 94.72 — above state average)
Serves: 53 ZIP codes (is yours included? →) · Phone: (512) 651-9227 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Gentiva, so there is no star rating or percent-recommend figure available. On the CMS composite process measure, Gentiva scored 96.19 compared to the Texas state average of 94.72, placing it above the state average.
Gentiva serves 53 ZIP codes from its Austin, Texas office in Travis County, according to CMS Care Compare data.
Yes, Gentiva is Medicare-certified, with CCN 451715, certified since 2002; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in Austin, Texas, serving Travis County and the surrounding area. It has been Medicare-certified since April 9, 2002, under CMS Certification Number (CCN) 451715.
According to CMS Care Compare data, CMS has not published CAHPS family caregiver survey results (such as star rating, percent who would definitely recommend, or percent rating the hospice 9-10) for this hospice. This absence of published survey figures does not indicate poor quality; CMS often withholds survey data for hospices with smaller patient counts to protect patient privacy and statistical reliability.
On the CMS composite process measure, which reflects the share of recommended care processes hospices deliver, Gentiva scored 96.19, compared to the Texas state average of 94.72 — placing it above the state average. CMS also reports a care index score of 10 and notes that 69.4% of patients received visits in the last days of life, per the same Care Compare dataset.
Gentiva's service area, as reflected in CMS data, spans 53 ZIP codes, indicating a broad reach from its Austin office.
Families should know that the Medicare hospice benefit covers hospice care for eligible patients. All figures cited here come from CMS Care Compare data; families are encouraged to verify current details directly on Medicare Care Compare or by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva is Medicare-certified (CCN 451715, since April 9, 2002), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for Gentiva, which is often the case for hospices with smaller patient counts rather than a sign of quality concerns.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's CMS composite process score is 96.19, compared to the Texas state average of 94.72, placing it above the state average; CMS also lists a care index score of 10 and 69.4% of patients receiving visits in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva serves 53 ZIP codes from its Austin, Texas office in Travis County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 53 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice; ownership type is one factor among many families may consider, alongside CMS quality data and personal experience.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since April 9, 2002.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided alongside curative treatment at any stage of illness, while hospice care is comfort-focused care for people with a life-limiting illness who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, symptom management, or emotional and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva delivers care; please contact the hospice at (512) 651-9227 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva directly at (512) 651-9227 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about services offered, coverage area, staff availability, and CMS quality measures like the composite process score; contact Gentiva at (512) 651-9227 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva directly using CCN 451715 at https://www.medicare.gov/care-compare/details/hospice/451715?state=TX to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.