Gentiva
El Paso, TX · Medicare-certified hospice (CCN 451705)
CMS process measure: 92.4 (state average 94.72 — below state average)
Serves: 27 ZIP codes (is yours included? →) · Phone: (915) 778-9058 · Verify on Medicare Care Compare ↗
CMS has not published an overall CAHPS star rating for Gentiva, but 90% of surveyed family caregivers said they would definitely recommend it, and 85% rated their experience 9 or 10. Its CMS composite process score is 92.40, which is below the Texas state average of 94.72.
Gentiva serves 27 ZIP codes from its office in El Paso, Texas, in El Paso County.
Yes, Gentiva is Medicare-certified (CCN 451705, since 2001); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva is a for-profit hospice located in El Paso, El Paso County, Texas, and has been Medicare-certified since June 22, 2001 (CCN 451705). All figures below come from CMS Care Compare data.
CMS has not published a CAHPS overall star rating for Gentiva in the current data set, which can happen when patient-survey counts are small. However, CMS does report family-caregiver survey results: 90% of surveyed caregivers said they would definitely recommend this hospice, and 85% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Gentiva scored 92.40, compared to the Texas state average of 94.72 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that 78.0% of patients received visits in the last days of life, according to the available data.
Gentiva's service area spans 27 ZIP codes from its El Paso office. The Medicare hospice benefit covers hospice care for eligible patients when a physician certifies a terminal prognosis; this listing does not include cost information beyond that fact. Families are encouraged to confirm current details directly with the hospice and on Medicare Care Compare, since CMS updates figures periodically and some measures may not be published for every hospice due to limited patient volume.
Questions families ask
Does Medicare cover care from Gentiva?
Yes. Gentiva is Medicare-certified (CCN 451705) since June 22, 2001, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS reports that 90% of surveyed family caregivers said they would definitely recommend Gentiva, and 85% rated their overall experience 9 or 10 out of 10. CMS has not published an overall CAHPS star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva's composite process score is 92.40, compared to the Texas state average of 94.72, placing it below the state average on this measure. CMS also reports a care index score of 10 and that 78.0% of patients received visits in their last days of life.
What areas and ZIP codes does this hospice serve?
Gentiva serves 27 ZIP codes from its office in El Paso, El Paso County, Texas.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 27 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva is a for-profit hospice. Ownership type alone doesn't determine quality; it's one factor families may weigh alongside CMS survey and quality-measure data.
How long has this hospice been Medicare-certified?
Gentiva has been Medicare-certified since June 22, 2001.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have stopped curative treatment and are focused on comfort, typically with a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean withholding care, symptom management, or support for the patient and family.
Where is hospice care provided — at home or in a facility?
This data does not specify where Gentiva provides care; contact the hospice at (915) 778-9058 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The available CMS data doesn't describe intake steps; contact Gentiva at (915) 778-9058 to learn how to begin care, and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, and how care is coordinated; contact Gentiva at (915) 778-9058 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva (CCN 451705) directly at https://www.medicare.gov/care-compare/details/hospice/451705?state=TX to confirm current certification and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.