Gentiva Ii
Jackson, MI · Medicare-certified hospice (CCN 231592)
CMS process measure: 99.07 (state average 97.27 — above state average)
Serves: 82 ZIP codes (is yours included? →) · Phone: (517) 788-6838 · Verify on Medicare Care Compare ↗
Gentiva II has a 4-star CAHPS family caregiver rating, with 86% of caregivers saying they would definitely recommend it. Its CMS composite process score of 99.07 is above the Michigan state average of 97.27.
Gentiva II serves 82 ZIP codes from its Jackson, Michigan office in Jackson County.
Yes, Gentiva II is Medicare-certified (CCN 231592, since 2004); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies their eligibility.
About this hospice
Gentiva II is a for-profit hospice located in Jackson, Michigan, serving families in Jackson County and the surrounding area. It has been Medicare-certified since March 11, 2004 (CCN 231592).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva II an overall rating of 4 stars. Among respondents, 86% said they would definitely recommend this hospice to others, and 85% rated their overall experience 9 or 10 out of 10.
On CMS's composite process quality measure, Gentiva II scored 99.07, which is above the Michigan state average of 97.27. CMS also reports a care index score of 10 and notes that 81.7% of patients received visits from hospice staff in the final days of life, based on the published data vintage.
Gentiva II's service area, as reflected in CMS data, spans 82 ZIP codes from its Jackson office.
The Medicare hospice benefit covers hospice care for eligible beneficiaries; no additional cost information is provided here. All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly with the hospice and on Medicare Care Compare, as CMS periodically updates its published figures.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva II has been Medicare-certified since March 11, 2004 (CCN 231592), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows Gentiva II earned a 4-star family caregiver rating, with 86% of caregivers saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva II's composite process measure score is 99.07, which is above the Michigan state average of 97.27, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
Gentiva II serves 82 ZIP codes from its office in Jackson, Michigan, in Jackson County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 82 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva II is a for-profit hospice; ownership type is one factor families may consider alongside CMS quality and satisfaction data, but it does not by itself determine care quality.
How long has this hospice been Medicare-certified?
Gentiva II has been Medicare-certified since March 11, 2004.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when curative treatment is no longer the goal, typically for those with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, dignity, and quality of life rather than curing the underlying illness; it does not mean abandoning care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where Gentiva II provides care; contact the hospice at (517) 788-6838 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data here doesn't cover enrollment steps; please contact Gentiva II directly at (517) 788-6838 to discuss how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure scores compared to the state average, service area, and staff availability — Gentiva II's CAHPS and composite scores above show favorable results, and further questions can be directed to (517) 788-6838.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva II (CCN 231592) directly at https://www.medicare.gov/care-compare/details/hospice/231592?state=MI to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.