Optimal Care Hospice
Jackson, MI · Medicare-certified hospice (CCN 231669)
CMS process measure: 99.78 (state average 97.27 — above state average)
Serves: 174 ZIP codes (is yours included? →) · Phone: (517) 212-2006 · Verify on Medicare Care Compare ↗
Family caregivers gave Optimal Care Hospice a CAHPS star rating of 3 out of 5, with 79% saying they would definitely recommend this hospice. On CMS's composite process measure, it scored 99.78, above the Michigan state average of 97.27.
Optimal Care Hospice serves 174 ZIP codes from its Jackson, Michigan office in Jackson County, according to CMS Care Compare data.
Yes, Optimal Care Hospice is Medicare-certified (CCN 231669, since May 8, 2019); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Optimal Care Hospice is a for-profit hospice agency based in Jackson, Michigan, serving Jackson County and the surrounding area. It has been Medicare-certified since May 8, 2019 (CCN 231669).
According to CMS Care Compare survey data, family caregivers gave Optimal Care Hospice a CAHPS star rating of 3 out of 5. Among families who responded to the survey, 79% said they would definitely recommend this hospice to others, and 79% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Optimal Care Hospice scored 99.78, compared to the Michigan state average of 97.27 — placing it above the state average. CMS also reports a care index score of 9 and notes that 78.5% of patients received visits in the last days of life, based on the data provided.
Optimal Care Hospice reports serving 174 ZIP codes from its Jackson, Michigan office, indicating a fairly broad service area.
All figures above come from CMS Care Compare data as published by Medicare; families should check Care Compare directly for the most current figures. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility — no cost details are provided here. Where CMS has not published a particular measure for a hospice, this is often due to small patient counts and should not be read as a sign of poor quality. This profile does not describe staffing, facilities, or specific services, which families should confirm directly with the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Optimal Care Hospice is Medicare-certified (CCN 231669) since May 8, 2019, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey data shows a 3-star family caregiver rating, with 79% saying they would definitely recommend the hospice and 79% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, Optimal Care Hospice scored 99.78, compared to the Michigan state average of 97.27, placing it above the state average.
What areas and ZIP codes does this hospice serve?
CMS data indicates it serves 174 ZIP codes from its Jackson, Michigan office in Jackson County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 174 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Optimal Care Hospice is a for-profit organization; ownership type does not by itself indicate quality of care, so it's best reviewed alongside CMS survey and quality measure data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 8, 2019.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those who have chosen to stop curative treatment and have a life expectancy of six months or less, as certified by a doctor.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing an illness; it does not mean giving up care or support, and patients can still receive medical attention for their comfort and symptoms.
Where is hospice care provided — at home or in a facility?
The CMS data provided doesn't specify care settings for this hospice; please contact Optimal Care Hospice at (517) 212-2006 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care, contact Optimal Care Hospice directly at (517) 212-2006 and confirm current details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction ratings, quality measure scores, service area, and how the hospice supports patients and families — contact Optimal Care Hospice at (517) 212-2006 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Optimal Care Hospice (CCN 231669) directly at https://www.medicare.gov/care-compare/details/hospice/231669?state=MI to review its current CMS ratings and information.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.