Hospice Of The Western Reserve At University Hosp
Cleveland, OH · Medicare-certified hospice (CCN 361678)
CMS process measure: 97.98 (state average 97.03 — at state average)
Serves: 160 ZIP codes (is yours included? →) · Phone: (216) 383-2222 · Verify on Medicare Care Compare ↗
Family caregivers rated this hospice 4 stars in the CMS CAHPS survey, with 90% saying they would definitely recommend it. Its CMS composite process score of 97.98 is at the Ohio state average of 97.03.
Hospice Of The Western Reserve At University Hosp serves 160 ZIP codes from its Cleveland, Ohio office in Cuyahoga County.
Yes, Hospice Of The Western Reserve At University Hosp is Medicare-certified (CCN 361678, since 2014); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospice Of The Western Reserve At University Hosp is a non-profit hospice located in Cleveland, Ohio, serving families in Cuyahoga County and beyond. The hospice has been Medicare-certified since January 11, 2014 (CCN 361678).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 4 stars. Ninety percent of surveyed caregivers said they would definitely recommend this hospice to others, and 87% rated their experience 9 or 10 out of 10. These figures reflect the experiences of the families who responded to the survey and are published by CMS.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, this hospice scored 97.98, compared to the Ohio state average of 97.03 — CMS lists this as at the state average. CMS also reports a care index score of 9, and notes that 37.3% of patients received visits in the last days of life, per the published data.
The hospice reports serving 160 ZIP codes from its Cleveland office, indicating a fairly broad service area within the region.
The Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures in this profile come from CMS Care Compare data; where a measure is not mentioned here, CMS has not published it for this hospice, which can occur simply because of small patient counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. This hospice is Medicare-certified (CCN 361678) since January 11, 2014, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS reports a 4-star CAHPS rating, with 90% of family caregivers saying they would definitely recommend this hospice and 87% giving a rating of 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 97.98, which CMS lists as at the state average of 97.03 for Ohio.
What areas and ZIP codes does this hospice serve?
According to CMS data, this hospice serves 160 ZIP codes from its Cleveland, Ohio office in Cuyahoga County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 160 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit. Ownership type does not directly determine quality, but it is one factor families sometimes consider alongside CMS quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since January 11, 2014.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people with a life expectancy of six months or less, when curative treatment is no longer being pursued.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact the hospice at (216) 383-2222 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Please contact the hospice directly at (216) 383-2222 to learn about starting care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction scores, how the hospice's quality measures compare to state averages, and the size of its service area — all information a hospice can discuss when you call (216) 383-2222.
How do I verify this hospice on Medicare Care Compare?
You can review this hospice's official CMS listing at https://www.medicare.gov/care-compare/details/hospice/361678?state=OH.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.