Hospicio Plena Serenidad
Carolina, PR · Medicare-certified hospice (CCN 401566)
CMS process measure: 92.42 (state average 93.83 — below state average)
Serves: 42 ZIP codes (is yours included? →) · Phone: (787) 757-6510 · Verify on Medicare Care Compare ↗
Family caregivers reported that 85% would definitely recommend Hospicio Plena Serenidad, and 89% rated their experience 9 or 10 out of 10. Its CMS composite process score of 92.42 is below the Puerto Rico state average of 93.83.
Hospicio Plena Serenidad serves 42 ZIP codes from its Carolina, Puerto Rico office in Carolina county.
Yes, Hospicio Plena Serenidad is Medicare-certified, with CCN 401566, since August 7, 2007. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospicio Plena Serenidad is a for-profit hospice serving Carolina, Puerto Rico and the surrounding Carolina county area. It has been Medicare-certified since August 7, 2007, meaning it has met federal health and safety standards for hospice care for over a decade.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 85% would definitely recommend this hospice to others, and 89% rated their overall experience with the hospice between 9 and 10 on a 10-point scale. CMS has not published a distinct overall CAHPS star rating figure in the data provided for this hospice, though these caregiver response rates offer insight into family experience.
On the CMS composite process measure, which reflects how consistently core hospice care processes were delivered, Hospicio Plena Serenidad scored 92.42, which falls below the Puerto Rico state average of 93.83. A care index score of 7 and a rate of 35.3% for visits occurring in the last days of life were also reported by CMS; families are encouraged to review these figures directly on Care Compare for full context, as CMS notes that small patient counts can affect how measures are calculated and a missing or lower figure does not necessarily indicate poor quality.
The hospice serves 42 ZIP codes from its Carolina, PR office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above are drawn from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Hospicio Plena Serenidad has been Medicare-certified since August 7, 2007 (CCN 401566), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare data, 85% of family caregivers said they would definitely recommend this hospice, and 89% rated their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 92.42, which is below the Puerto Rico state average of 93.83, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
It serves 42 ZIP codes from its office in Carolina, Puerto Rico, in Carolina county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 42 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Hospicio Plena Serenidad is a for-profit hospice; ownership type does not by itself determine quality, but it is one factor families may want to consider alongside CMS quality measures.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since August 7, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means focusing on comfort and quality of life rather than treatments aimed at curing the underlying illness; it does not mean giving up all care, as symptom management and support continue.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Hospicio Plena Serenidad at (787) 757-6510 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; please contact Hospicio Plena Serenidad directly at (787) 757-6510 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, CMS quality measure scores, service area, and ownership type — all of which can be reviewed for this hospice on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospicio Plena Serenidad directly at https://www.medicare.gov/care-compare/details/hospice/401566?state=PR to review its current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.