Icon Hospice
Garland, TX · Medicare-certified hospice (CCN 671698)
CMS process measure: not reported
Serves: 22 ZIP codes (is yours included? →) · Phone: (214) 553-5675 · Verify on Medicare Care Compare ↗
CMS has not published CAHPS family caregiver survey results for Icon Hospice, so there is no star rating or recommend percentage available at this time. CMS also lists the composite process measure as not reported for comparison against the Texas state average of 94.72.
Icon Hospice serves 22 ZIP codes from its office in Garland, Texas, in Dallas County.
Yes, Icon Hospice is Medicare-certified (CCN 671698, certified since October 20, 2011), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Icon Hospice is a for-profit hospice agency based in Garland, Texas, serving Dallas County and the surrounding area. According to CMS Care Compare data, the hospice has been Medicare-certified since October 20, 2011 (CCN 671698).
CMS's Care Compare platform did not have published CAHPS Hospice Survey results for Icon Hospice at the time of this data's vintage. This means CMS has not published figures for the percentage of family caregivers who would definitely recommend the hospice, nor the percentage who rated their experience 9 or 10 out of 10, nor a star rating. This is often due to too few surveyed patients to report reliably, and it should not be read as a sign of poor quality.
CMS also lists a care index score of 4 for this hospice, though the composite process measure comparison to the Texas state average (94.72) is listed as "not reported" in the available data, so no direct comparison can be made at this time.
Icon Hospice's service area, per CMS data, spans 22 ZIP codes reachable from its Garland office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details beyond that are included here. All figures in this profile come from CMS Care Compare data as published for this hospice, and families are encouraged to review the Care Compare listing directly and to contact the hospice with any specific questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Icon Hospice is Medicare-certified (CCN 671698, certified since October 20, 2011), and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published CAHPS family caregiver survey results for Icon Hospice, often because too few patients were surveyed to report reliably; this does not indicate poor quality.
How does this hospice score on CMS quality measures compared to the state average?
CMS lists the composite process measure comparison for Icon Hospice as "not reported," so no comparison to the Texas state average of 94.72 is available in this data.
What areas and ZIP codes does this hospice serve?
Icon Hospice serves 22 ZIP codes from its office in Garland, Texas, in Dallas County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 22 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Icon Hospice is a for-profit hospice; ownership type does not by itself indicate quality, but it is disclosed by CMS for transparency.
How long has this hospice been Medicare-certified?
Icon Hospice has been Medicare-certified since October 20, 2011, according to CMS records.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a terminal diagnosis who have stopped pursuing curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
CMS data does not specify where Icon Hospice provides care; please contact the hospice at (214) 553-5675 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the intake process; please contact Icon Hospice directly at (214) 553-5675 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about survey results, quality measures, staffing, and service area coverage; you can review these details directly on Medicare Care Compare and by calling Icon Hospice at (214) 553-5675.
How do I verify this hospice on Medicare Care Compare?
You can look up Icon Hospice (CCN 671698) directly at https://www.medicare.gov/care-compare/details/hospice/671698?state=TX to confirm current information.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.