Novant Health Hospice And Palliative Care A Department Of Novant Health
Charlotte, NC · Medicare-certified hospice (CCN 341575)
CMS process measure: 99.79 (state average 97.95 — above state average)
Serves: 93 ZIP codes (is yours included? →) · Phone: (704) 384-6478 · Verify on Medicare Care Compare ↗
Family caregivers gave this hospice 3 out of 5 stars in the CMS CAHPS survey, with 86% saying they would definitely recommend it. On CMS's composite process measure, it scored 99.79, above the North Carolina state average of 97.95.
Novant Health Hospice And Palliative Care serves 93 ZIP codes from its office in Charlotte, North Carolina, in Mecklenburg County.
Yes, Novant Health Hospice And Palliative Care is Medicare-certified (CCN 341575, since 1995); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Novant Health Hospice And Palliative Care, A Department Of Novant Health is a non-profit hospice based in Charlotte, North Carolina, serving families in Mecklenburg County and the surrounding area. It has been Medicare-certified since May 23, 1995 (CCN 341575).
According to CMS Care Compare data, family caregivers surveyed through the CAHPS Hospice Survey gave this provider an overall rating of 3 out of 5 stars. Among those surveyed, 86% said they would definitely recommend this hospice to others, and 85% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently core hospice care processes were delivered, this hospice scored 99.79, compared to the North Carolina state average of 97.95 — placing it above the state average. CMS also reports a care index score of 9, and data show that 78.0% of patients received visits in the final days of life, according to the published Care Compare figures.
This hospice reports serving 93 ZIP codes from its Charlotte office, reflecting a broad service area for a hospice of its type.
The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here. All figures above come from CMS Care Compare data as published; where a measure is not listed, CMS has not published it for this hospice, which is often related to small patient counts rather than an indicator of quality. Families are encouraged to verify current details directly on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Novant Health Hospice And Palliative Care is Medicare-certified (CCN 341575) since May 23, 1995, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice received an overall rating of 3 out of 5 stars, with 86% of caregivers saying they would definitely recommend it and 85% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.79, compared to a North Carolina state average of 97.95, placing it above the state average.
What areas and ZIP codes does this hospice serve?
CMS data indicate this hospice serves 93 ZIP codes from its Charlotte, North Carolina office in Mecklenburg County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 93 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit. Ownership type does not by itself determine quality; CMS survey and process measures give a more direct picture of experience and care delivery.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since May 23, 1995.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for people who have chosen to stop curative treatment, typically when life expectancy is limited to months.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care or attention — it is a different kind of care.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact the hospice at (704) 384-6478 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact the hospice directly at (704) 384-6478 to learn how to begin care, and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You may want to ask about caregiver satisfaction ratings, how the hospice performs on CMS quality measures, the size of its service area, and how it supports families — you can review published figures on Medicare Care Compare and ask the hospice directly at (704) 384-6478 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up this hospice using CCN 341575 at https://www.medicare.gov/care-compare/details/hospice/341575?state=NC to see the latest published CMS figures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.