Novant Health Hospice
Salisbury, NC · Medicare-certified hospice (CCN 341601)
CMS process measure: 99.25 (state average 97.95 — above state average)
Serves: 83 ZIP codes (is yours included? →) · Phone: (704) 210-7900 · Verify on Medicare Care Compare ↗
Novant Health Hospice has a 4-star CAHPS family caregiver rating, with 86% of surveyed caregivers saying they would definitely recommend it. Its CMS composite process score of 99.25 is above the North Carolina state average of 97.95.
Novant Health Hospice serves 83 ZIP codes from its Salisbury, North Carolina office in Rowan County.
Yes, Novant Health Hospice is Medicare-certified (CCN 341601, since December 3, 2018); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Novant Health Hospice is a non-profit hospice based in Salisbury, North Carolina, serving families in Rowan County and the surrounding region. It has been Medicare-certified since December 3, 2018 (CCN 341601).
According to CMS Care Compare data, family caregivers who responded to the CMS CAHPS Hospice Survey gave Novant Health Hospice an overall rating of 4 stars. Among those surveyed, 86% said they would definitely recommend this hospice to others, and 84% rated their overall experience 9 or 10 out of 10.
On CMS's composite process measure — which reflects how consistently a hospice performs a bundle of recommended care processes — Novant Health Hospice scored 99.25, which is above the North Carolina state average of 97.95. CMS also reports a care index score of 9 and notes that 70.5% of patients received visits from staff in the final days of life, per the published data.
Novant Health Hospice's service area includes 83 ZIP codes, reflecting a broad reach from its Salisbury office.
The Medicare hospice benefit covers hospice care for eligible patients. No cost or fee information is included here.
All figures above come from CMS Care Compare data as published for this hospice; where a measure is not shown, it means CMS has not published that figure for this hospice, often due to small patient counts, not an indication of poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Novant Health Hospice is Medicare-certified (CCN 341601) since December 3, 2018, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, Novant Health Hospice received a 4-star family caregiver rating, with 86% saying they would definitely recommend it and 84% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.25, which is above the North Carolina state average of 97.95. CMS also lists a care index score of 9 and reports 70.5% of patients received visits from staff in the final days of life.
What areas and ZIP codes does this hospice serve?
Novant Health Hospice serves 83 ZIP codes from its office in Salisbury, North Carolina, in Rowan County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 83 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Novant Health Hospice is organized as a non-profit organization, per CMS records; ownership type is one factor families may consider alongside CMS quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since December 3, 2018.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less if the illness runs its expected course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than treatments aimed at curing the underlying illness; it does not mean stopping all care or support.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact Novant Health Hospice at (704) 210-7900 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The CMS data provided does not include enrollment steps; please contact Novant Health Hospice at (704) 210-7900 to learn how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice's quality measures compare to state averages, and the size of its service area — all of which are reported for Novant Health Hospice above; for other specifics, contact the hospice directly at (704) 210-7900.
How do I verify this hospice on Medicare Care Compare?
You can look up Novant Health Hospice (CCN 341601) directly at https://www.medicare.gov/care-compare/details/hospice/341601?state=NC to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.