Via Health Partners - Cleveland
Shelby, NC · Medicare-certified hospice (CCN 341520)
CMS process measure: 98.19 (state average 97.95 — at state average)
Serves: 69 ZIP codes (is yours included? →) · Phone: (704) 487-4677 · Verify on Medicare Care Compare ↗
Via Health Partners - Cleveland has a 4-star CAHPS family caregiver rating, with 91% of caregivers saying they would definitely recommend it. Its CMS composite process score of 98.19 is at the North Carolina state average of 97.95.
Via Health Partners - Cleveland serves 69 ZIP codes from its office in Shelby, North Carolina, in Cleveland County.
Yes, Via Health Partners - Cleveland is Medicare-certified (CCN 341520, since 1987); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Via Health Partners - Cleveland is a non-profit hospice located in Shelby, North Carolina, serving families in Cleveland County and the surrounding area. It has been Medicare-certified since November 10, 1987, meaning it has provided hospice services under Medicare oversight for decades.
According to CMS Care Compare CAHPS survey data, family caregivers who worked with this hospice gave it an overall rating of 4 stars. Among those surveyed, 91% said they would definitely recommend this hospice to others, and 86% rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice follows recommended care processes, this hospice scored 98.19, which CMS classifies as at the state average of 97.95 for North Carolina. CMS also reported a care index score of 10 and noted that 77.5% of patients received visits from hospice staff in the last days of life, based on the most recent published data.
Via Health Partners - Cleveland reports serving 69 ZIP codes from its Shelby office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible patients when a physician certifies eligibility; no cost details are provided here. All figures above come from CMS Care Compare data and reflect the most recently published reporting period. Where CMS does not publish a particular measure for a hospice, this is often due to small patient survey counts and does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Via Health Partners - Cleveland is Medicare-certified (CCN 341520) and has been since November 10, 1987. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS CAHPS survey data shows a 4-star family caregiver rating, with 91% of caregivers saying they would definitely recommend this hospice and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice's composite process score is 98.19, which CMS classifies as at the North Carolina state average of 97.95.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 69 ZIP codes from its office in Shelby, North Carolina, in Cleveland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 69 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Via Health Partners - Cleveland is organized as a non-profit hospice. Ownership type does not directly determine quality; CMS quality measures and CAHPS survey results are better indicators of a hospice's performance.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since November 10, 1987.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for patients who have stopped seeking curative treatment and are generally expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support, and patients can leave hospice at any time.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify care settings for this hospice; please contact them at (704) 487-4677 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data available does not describe the enrollment process; please contact Via Health Partners - Cleveland at (704) 487-4677 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, CMS quality measures, service area, and how care needs would be met; contact this hospice at (704) 487-4677 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Via Health Partners - Cleveland directly at https://www.medicare.gov/care-compare/details/hospice/341520?state=NC to confirm current CMS-reported details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.