Complete Care At Heritage Llc
Dundalk, MD · Medicare and Medicaid-certified nursing home (CCN 215135) · 177 certified beds
Health inspection: 1 · Quality measures: 5 · Staffing: 2
Federal fines: 2 totaling $129,919
Phone: (410) 282-6310 · Verify on Medicare Care Compare ↗
Complete Care At Heritage in Dundalk, Maryland holds a CMS overall rating of 2 out of 5 stars, below the Maryland state average of 3.13. Its health inspection rating is 1 star and its staffing rating is 2 stars.
Complete Care At Heritage reports total nurse staffing of 3.44 hours per resident per day, including 0.70 RN hours per resident per day, with a nursing staff turnover rate of 59.0% and a CMS staffing rating of 2 stars.
Yes, Complete Care At Heritage has 2 federal fines on record totaling $129,919.00, with 0 payment denials. CMS also displays its abuse icon for this facility, so families should review the full inspection record on Care Compare.
About this facility
Complete Care At Heritage LLC is a for-profit corporation-owned nursing home in Dundalk, Maryland, certified for both Medicare and Medicaid since November 1981. The facility is licensed for 177 certified beds and has an average daily census of 145.3 residents.
According to CMS Care Compare, the facility holds an overall star rating of 2 out of 5, which is below the Maryland state average of 3.13. The breakdown of the four CMS star ratings is: health inspection rating of 1 star, staffing rating of 2 stars, and quality measure (QM) rating of 5 stars.
Nurse staffing levels reported to CMS show total nurse hours of 3.44 per resident per day, with registered nurse (RN) hours of 0.70 per resident per day. Nursing staff turnover is reported at 59.0%.
On the penalty record, CMS lists 2 federal fines totaling $129,919.00 for this facility, with 0 payment denials on record. CMS also displays its abuse icon for this facility, meaning families should review the facility's inspection record directly on Care Compare for details of the underlying findings.
Complete Care At Heritage LLC is part of the Complete Care chain, which operates 85 facilities nationally with an average chain rating of 3.1 stars. CMS records do not indicate a change of ownership in the past 12 months for this facility.
This profile is based on CMS Care Compare data as published; families should consult the Care Compare website directly for the most current figures.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
The facility holds an overall CMS rating of 2 out of 5 stars, which is below the Maryland state average of 3.13.
Does this facility accept Medicare, Medicaid, or both?
The facility is certified for both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.44 hours per resident per day, with 0.70 RN hours per resident per day, and nursing staff turnover is 59.0%, corresponding to a CMS staffing rating of 2 stars.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 2 fines totaling $129,919.00 and 0 payment denials.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
CMS displays its abuse icon for this facility; there is no Special Focus status noted in the available data.
How large is this facility and how many residents live there?
The facility is certified for 177 beds and has an average daily census of 145.3 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the Complete Care chain, which operates 85 facilities nationally with an average rating of 3.1 stars.
How long has this facility been Medicare/Medicaid certified?
The facility was first approved for Medicare/Medicaid certification on November 9, 1981.
What do the four different CMS star ratings mean?
CMS rates facilities on overall, health inspection, staffing, and quality measures; this facility scores 1 star on health inspection, 2 stars on staffing, and 5 stars on quality measures.
Does this facility offer short-term rehabilitation as well as long-term care?
This detail is not included in the provided data; contact the facility at 4102826310 and verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided data does not include tour information; contact the facility at 4102826310 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's current record at https://www.medicare.gov/care-compare/details/nursing-home/215135?state=MD.
Has this facility changed ownership recently?
CMS records indicate there has been no change of ownership in the past 12 months for this facility.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.