White Oak Manor-Shelby
Shelby, NC · Medicare and Medicaid-certified nursing home (CCN 345171) · 160 certified beds
Health inspection: 2 · Quality measures: 3 · Staffing: 2
Federal fines: 5 totaling $42,972 · 1 payment denial
Phone: (704) 482-7326 · Verify on Medicare Care Compare ↗
White Oak Manor-Shelby has a CMS overall rating of 2 out of 5 stars, which is below the North Carolina state average of 2.93 stars. Its health inspection rating is 2 stars and its staffing rating is 2 stars.
White Oak Manor-Shelby reports 3.43 total nurse hours per resident per day, including 0.43 RN hours per resident per day, with a nursing staff turnover rate of 62.8% and a CMS staffing rating of 2 stars.
White Oak Manor-Shelby has 5 federal fines on record totaling $42,972.00, along with 1 payment denial. There is no abuse icon or Special Focus status noted in the available CMS data for this facility.
About this facility
White Oak Manor-Shelby is a Medicare and Medicaid certified nursing home located in Shelby, Cleveland County, North Carolina. The facility is certified for 160 beds and reports an average of 112.4 residents. It has been Medicare/Medicaid certified since October 26, 1977. Ownership is structured as a for-profit corporation, and CMS records show no change in ownership within the last 12 months, so current ratings reflect the current operator.
According to CMS Care Compare, White Oak Manor-Shelby holds an overall rating of 2 out of 5 stars, which is below the North Carolina state average of 2.93. Component ratings are: health inspection rating of 2 stars, staffing rating of 2 stars, and a quality measure rating of 3 stars.
Nurse staffing is reported at 3.43 total nurse hours per resident per day, including 0.43 RN hours per resident per day. Nursing staff turnover is reported at 62.8%.
CMS records show 5 federal fines totaling $42,972.00, and 1 payment denial on record for this facility. No abuse icon is indicated in the provided data, and no Special Focus Facility status is listed for this facility.
White Oak Manor-Shelby is part of the National Healthcare Corporation chain, which operates 69 facilities with an average chain rating of 4.0 stars. Families should consult CMS Care Compare directly for the most current inspection details and data vintage.
Questions families ask
What is this nursing home's CMS overall star rating and how does it compare to the state average?
White Oak Manor-Shelby has an overall rating of 2 out of 5 stars, below the North Carolina state average of 2.93 stars.
Does this facility accept Medicare, Medicaid, or both?
The facility accepts both Medicare and Medicaid.
How well is this facility staffed — nurse hours per resident and turnover?
Total nurse staffing is 3.43 hours per resident per day, including 0.43 RN hours per day, with a 62.8% nursing turnover rate and a staffing rating of 2 stars.
Does this facility have federal fines or penalties on record?
Yes, CMS records show 5 fines totaling $42,972.00 and 1 payment denial.
Has CMS flagged this facility for abuse or placed it in the Special Focus program?
The provided data does not indicate an abuse icon or Special Focus Facility status for this facility.
How large is this facility and how many residents live there?
The facility is certified for 160 beds and reports an average of 112.4 residents.
Who owns this facility — and is it part of a chain?
It is owned by a for-profit corporation and is part of the National Healthcare Corporation chain, which operates 69 facilities with an average rating of 4.0 stars.
How long has this facility been Medicare/Medicaid certified?
The facility has been certified since October 26, 1977.
What do the four different CMS star ratings mean?
CMS assigns an overall rating plus separate ratings for health inspections, staffing, and quality measures; this facility scores 2, 2, 2, and 3 stars respectively.
Does this facility offer short-term rehabilitation as well as long-term care?
This information is not included in the provided CMS data; contact the facility at 7044827326 or verify on Medicare Care Compare.
What should I look for when touring this facility?
The provided data does not include tour details; contact the facility at 7044827326 to arrange a visit and verify current conditions on Medicare Care Compare.
How do I verify this facility's current record on Medicare Care Compare?
You can review the facility's full and most current record at https://www.medicare.gov/care-compare/details/nursing-home/345171?state=NC.
Data: CMS Care Compare (Aug2026 refresh). Star ratings, staffing hours, and penalty records are CMS's official published measures. Always tour the facility, review the current inspection record, and verify details with Medicare before making care decisions.