Expect Care Hospice
Hoover, AL · Medicare-certified hospice (CCN 011638)
CMS process measure: 92.62 (state average 97.92 — below state average)
Serves: 98 ZIP codes (is yours included? →) · Phone: (205) 444-0126 · Verify on Medicare Care Compare ↗
Expect Care Hospice holds a 4-star family caregiver rating on the CMS CAHPS survey, with 91% of caregivers saying they would definitely recommend it. Its CMS composite process score of 92.62 is below the Alabama state average of 97.92.
Expect Care Hospice serves 98 ZIP codes from its office in Hoover, Alabama, located in Shelby County.
Yes, Expect Care Hospice is Medicare-certified (CCN 011638), certified since 2005; the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Expect Care Hospice is a for-profit hospice provider based in Hoover, Alabama, serving families in Shelby County and the surrounding region. The hospice has been Medicare-certified since November 2, 2005, meaning it has met federal health and safety standards for hospice care for close to two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Expect Care Hospice an overall rating of 4 stars. Among those surveyed, 91% said they would definitely recommend this hospice to others, and 89% rated their experience 9 or 10 out of 10. These figures reflect the experiences reported by caregivers of patients who received care from this provider.
On CMS's composite process measure, which reflects how consistently a hospice completes a bundle of recommended care processes, Expect Care Hospice scored 92.62, compared to the Alabama state average of 97.92 — placing this hospice below the state average on this particular measure. CMS reports this hospice reached patients within the final days of life at a rate of 64.0% on the visits-in-last-days measure. Where other CMS quality measures are not mentioned here, that is because CMS has not published them for this hospice, which can happen simply due to smaller patient counts rather than any indication of care quality.
Expect Care Hospice reports serving 98 ZIP codes from its Hoover office. As with all Medicare-certified hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Expect Care Hospice is Medicare-certified (CCN 011638) since November 2, 2005, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies they are eligible.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave Expect Care Hospice a 4-star CAHPS rating, with 91% saying they would definitely recommend it and 89% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 92.62, which is below the Alabama state average of 97.92. CMS also reports a visits-in-last-days-of-life rate of 64.0% for this hospice.
What areas and ZIP codes does this hospice serve?
Expect Care Hospice serves 98 ZIP codes from its Hoover, Alabama office in Shelby County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 98 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Expect Care Hospice is a for-profit organization. Ownership type does not by itself determine quality; CMS survey results and quality measures are the more direct indicators to review.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 2, 2005.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to stop curative treatment and focus on comfort, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing an illness; it does not mean giving up care, symptom management, or emotional and spiritual support.
Where is hospice care provided — at home or in a facility?
This data does not specify where Expect Care Hospice provides care; contact the hospice at (205) 444-0126 or verify on Medicare Care Compare for these details.
How do I start hospice care with this provider?
The data provided does not describe the intake process; contact Expect Care Hospice at (205) 444-0126 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about CAHPS caregiver ratings, quality measure scores compared to the state average, ZIP codes served, and how the hospice supports families — contact Expect Care Hospice at (205) 444-0126 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Expect Care Hospice (CCN 011638) directly at https://www.medicare.gov/care-compare/details/hospice/011638?state=AL to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.