Gentiva Ii
Wytheville, VA · Medicare-certified hospice (CCN 491582)
CMS process measure: 97.55 (state average 96.57 — at state average)
Serves: 118 ZIP codes (is yours included? →) · Phone: (540) 366-0927 · Verify on Medicare Care Compare ↗
Family caregivers gave Gentiva Ii an overall CAHPS rating of 2 stars, with 77% saying they would definitely recommend it. On CMS's composite process measure, Gentiva Ii scored 97.55, which is at the Virginia state average of 96.57.
Gentiva Ii serves 118 ZIP codes from its Wytheville, Virginia office in Botetourt County, according to CMS Care Compare data.
Yes, Gentiva Ii is Medicare-certified, with CCN 491582, certified since 2006. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva Ii is a Medicare-certified hospice located in Wytheville, Virginia, serving families from its Botetourt County office. It is a for-profit hospice, certified by Medicare since April 7, 2006.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Gentiva Ii an overall rating of 2 stars. Among respondents, 77% said they would definitely recommend this hospice to family and friends, and 77% rated their overall experience of care between 9 and 10 on a 0-10 scale.
On CMS's composite process measure, which reflects how consistently core hospice care processes were delivered, Gentiva Ii scored 97.55, which CMS classifies as at the Virginia state average of 96.57. CMS also reports a care index score of 10 and notes that 70.3% of patients received visits from hospice staff in the final days of life, based on the published data.
Gentiva Ii's service area, as listed by CMS, covers 118 ZIP codes, reflecting a broad geographic reach from its Wytheville office.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; this listing does not include cost information beyond that fact.
All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly with CMS Care Compare and with the hospice itself, as some measures may not be published for all providers due to small patient counts, which does not indicate poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva Ii is Medicare-certified (CCN 491582) since April 7, 2006. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS reports an overall CAHPS star rating of 2 for Gentiva Ii, with 77% of caregivers saying they would definitely recommend it and 77% rating their overall experience 9-10.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva Ii's composite process score is 97.55, which CMS classifies as at the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
According to CMS data, Gentiva Ii serves 118 ZIP codes from its office in Wytheville, Virginia, in Botetourt County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 118 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva Ii is listed by CMS as a for-profit hospice; ownership type does not by itself determine quality of care, and families may want to review the other CMS measures alongside it.
How long has this hospice been Medicare-certified?
Gentiva Ii has been Medicare-certified since April 7, 2006.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice care focuses on comfort when a person is no longer pursuing curative treatment and is generally expected to have a limited life expectancy.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva Ii delivers care; please contact the hospice at (540) 366-0927 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Gentiva Ii at (540) 366-0927 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction scores, how visits are staffed near end of life, service area, and how the hospice communicates with families; contact Gentiva Ii at (540) 366-0927 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can look up Gentiva Ii directly using CCN 491582 at https://www.medicare.gov/care-compare/details/hospice/491582?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.