Mountain Valley Hospice & Palliative Care
Galax, VA · Medicare-certified hospice (CCN 491580)
CMS process measure: 99.01 (state average 96.57 — above state average)
Serves: 82 ZIP codes (is yours included? →) · Phone: (276) 728-1030 · Verify on Medicare Care Compare ↗
Mountain Valley Hospice & Palliative Care has a 4-star family caregiver rating on the CMS CAHPS survey, with 88% of caregivers saying they would definitely recommend it. On CMS's composite process measure, it scored 99.01, above the Virginia state average of 96.57.
Mountain Valley Hospice & Palliative Care serves 82 ZIP codes from its Galax, Virginia office in Carroll County.
Yes, Mountain Valley Hospice & Palliative Care is Medicare-certified (CCN 491580, since 2005); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Mountain Valley Hospice & Palliative Care is a non-profit hospice based in Galax, Virginia, serving families in Carroll County and surrounding communities. It has been Medicare-certified since December 15, 2005.
According to CMS Care Compare data drawn from the CAHPS Hospice Survey of family caregivers, Mountain Valley Hospice & Palliative Care earned a 4-star family caregiver rating. Among caregivers surveyed, 88% said they would definitely recommend this hospice to others, and 88% rated their overall experience 9 or 10 out of 10. These figures reflect the direct experiences of families who used this hospice's services, as reported to CMS.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Mountain Valley Hospice & Palliative Care scored 99.01, compared to the Virginia state average of 96.57 — placing it above the state average. CMS also reports a care index score of 9 for this hospice, and that 62.5% of patients received visits from hospice staff in the last days of life, based on the CMS data provided.
Mountain Valley Hospice & Palliative Care's service area, as reported to CMS, covers 82 ZIP codes from its Galax office. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details beyond that are provided here.
All figures above come from CMS Care Compare data as supplied; families are encouraged to verify current details directly on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Mountain Valley Hospice & Palliative Care has been Medicare-certified since December 15, 2005 (CCN 491580), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice earned a 4-star family caregiver rating, with 88% of caregivers saying they would definitely recommend it and 88% rating their overall experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.01, above the Virginia state average of 96.57. CMS also reports a care index score of 9 and that 62.5% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
According to CMS data, it serves 82 ZIP codes from its office in Galax, Virginia, in Carroll County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 82 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Mountain Valley Hospice & Palliative Care is organized as a non-profit. Ownership type alone doesn't determine quality; CMS quality measures and survey results are a more direct way to compare hospices.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since December 15, 2005.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided alongside curative treatment at any stage of illness, while hospice care is palliative care for people who have stopped curative treatment and are typically nearing the end of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or attention — hospice teams continue to actively manage symptoms and support patients and families.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify care settings; please contact Mountain Valley Hospice & Palliative Care at (276) 728-1030 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Please contact Mountain Valley Hospice & Palliative Care at (276) 728-1030 to ask about starting care, and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction ratings, how the hospice performs on CMS quality measures, its service area, and how care is provided; contact Mountain Valley Hospice & Palliative Care at (276) 728-1030 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Mountain Valley Hospice & Palliative Care (CCN 491580) directly at https://www.medicare.gov/care-compare/details/hospice/491580?state=VA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.