Gentiva Phenix City
Auburn, AL · Medicare-certified hospice (CCN 011602)
CMS process measure: 97.25 (state average 97.92 — at state average)
Serves: 34 ZIP codes (is yours included? →) · Phone: (334) 298-8898 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said 77% would definitely recommend Gentiva Phenix City, and 74% rated it 9 or 10 out of 10. Its CMS composite process score of 97.25 is essentially at the Alabama state average of 97.92.
Gentiva Phenix City serves 34 ZIP codes from its Auburn, Alabama office in Lee County.
Yes, Gentiva Phenix City is Medicare-certified (CCN 011602, since 2003); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva Phenix City is a for-profit hospice program based in Auburn, Alabama, serving families in Lee County and the surrounding region. The hospice has been Medicare-certified since June 5, 2003, meaning it has met federal health and safety standards for hospice care for over two decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 77% would definitely recommend this hospice, and 74% gave it an overall rating of 9 or 10 out of 10. CMS has not published a specific star rating for this hospice in the data provided, which can happen when patient survey volumes are limited; this does not indicate poor quality.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, this hospice scored 97.25, essentially at the Alabama state average of 97.92. CMS data also show that 50.6% of patients received visits from hospice staff in the final days of life, a measure CMS tracks as part of its care index scoring.
Gentiva Phenix City serves 34 ZIP codes from its Auburn, Alabama office. As a Medicare-certified hospice, care under Gentiva Phenix City is covered by the Medicare hospice benefit for eligible patients whose doctor certifies a terminal prognosis; no cost details beyond this are provided here.
All figures above come from CMS Care Compare data. Families are encouraged to verify current details directly on Care Compare and by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Gentiva Phenix City is Medicare-certified (CCN 011602) since June 5, 2003, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare data, 77% of surveyed family caregivers said they would definitely recommend this hospice, and 74% rated it 9 or 10 out of 10. CMS has not published a star rating for this hospice in the data available.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score is 97.25, which CMS classifies as at the Alabama state average of 97.92.
What areas and ZIP codes does this hospice serve?
It serves 34 ZIP codes from its Auburn, Alabama office in Lee County, according to CMS Care Compare data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 34 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva Phenix City is organized as a for-profit hospice. Ownership type does not by itself indicate quality of care; CMS survey and process measures offer a more direct picture.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since June 5, 2003, over two decades.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a terminal prognosis.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support, and pain and symptom management continue.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Gentiva Phenix City at (334) 298-8898 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the enrollment process; please contact Gentiva Phenix City at (334) 298-8898 for details, and verify certification status on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction, staff availability, how visits are scheduled in a patient's final days, and how a hospice's quality measures compare to state averages — figures like these are published on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can view CMS's official data for Gentiva Phenix City at https://www.medicare.gov/care-compare/details/hospice/011602?state=AL using CCN 011602.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.