Heartland Hospice (Roanoke)
Roanoke, VA · Medicare-certified hospice (CCN 491617)
CMS process measure: 94.64 (state average 96.57 — below state average)
Serves: 77 ZIP codes (is yours included? →) · Phone: (540) 725-7600 · Verify on Medicare Care Compare ↗
Family caregivers gave Heartland Hospice (Roanoke) a CAHPS star rating of 2 out of 5, with 75% saying they would definitely recommend it. On CMS's composite process measure, it scored 94.64, which is below the Virginia state average of 96.57.
Heartland Hospice (Roanoke) serves 77 ZIP codes from its office in Roanoke, Virginia, in Roanoke County. Families should confirm their specific ZIP code is covered by contacting the hospice directly.
Yes, Heartland Hospice (Roanoke) is Medicare-certified (CCN 491617, since 2015). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Roanoke) is a for-profit hospice agency based in Roanoke, Virginia, serving Roanoke County. It has been Medicare-certified since October 9, 2015 (CCN 491617).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall star rating of 2 out of 5. Among survey respondents, 75% said they would definitely recommend this hospice to family and friends, and 76% rated their overall experience 9 or 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently core hospice care processes are delivered, Heartland Hospice (Roanoke) scored 94.64, compared to a Virginia state average of 96.57 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 65.1% of patients, per the published data.
Heartland Hospice (Roanoke) serves a broad area, covering 77 ZIP codes from its Roanoke office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above are drawn from CMS Care Compare data; where a measure is not listed here, CMS has not published it for this hospice, which is often related to small patient survey counts and should not be read as an indication of poor quality. Families are encouraged to review the current data directly on Medicare Care Compare and to contact the hospice with any specific questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (Roanoke) is Medicare-certified (CCN 491617), certified since October 9, 2015, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, this hospice received an overall star rating of 2 out of 5, with 75% of caregivers saying they would definitely recommend it and 76% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 94.64, compared to a Virginia state average of 96.57, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
It serves 77 ZIP codes from its office in Roanoke, Virginia, in Roanoke County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 77 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (Roanoke) is a for-profit agency. Ownership type does not by itself indicate quality; CMS quality data should be reviewed alongside it.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 9, 2015.
What is the difference between hospice and palliative care?
Palliative care can be provided alongside curative treatment at any stage of a serious illness, while hospice focuses on comfort care for people who have stopped pursuing curative treatment, typically when a doctor determines a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the goal of care to comfort rather than cure; it does not mean giving up on care, support, or dignity, and patients can still receive treatment for symptoms and other conditions.
Where is hospice care provided — at home or in a facility?
This information is not included in the CMS data provided; please contact the hospice at (540) 725-7600 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice directly at (540) 725-7600 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how quality measures compare to state averages, and the service area, all of which are covered above; for further questions specific to this hospice, contact them at (540) 725-7600.
How do I verify this hospice on Medicare Care Compare?
You can review current, official data for this hospice at https://www.medicare.gov/care-compare/details/hospice/491617?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.