Sentara Home Care Services
Harrisonburg, VA · Medicare-certified hospice (CCN 491538)
CMS process measure: 97.36 (state average 96.57 — at state average)
Serves: 42 ZIP codes (is yours included? →) · Phone: (540) 433-4429 · Verify on Medicare Care Compare ↗
Sentara Home Care Services received 4 stars from family caregivers on the CMS CAHPS survey, with 87% saying they would definitely recommend it. Its CMS composite process score of 97.36 is at the Virginia state average of 96.57.
Sentara Home Care Services serves 42 ZIP codes from its Harrisonburg, VA office in Harrisonburg City county, according to CMS Care Compare data.
Yes, Sentara Home Care Services is Medicare-certified (CCN 491538, since 1996); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Sentara Home Care Services is a for-profit hospice provider based in Harrisonburg, Virginia, serving families in Harrisonburg City and the surrounding area. It has been Medicare-certified since July 2, 1996, meaning it has met federal requirements for hospice care for nearly three decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this provider an overall rating of 4 stars. Of those surveyed, 87% said they would definitely recommend this hospice to others, and 86% rated their overall experience between 9 and 10 on a 10-point scale. These figures reflect the direct experiences of family caregivers who completed the survey, as reported by CMS.
On the CMS composite process measure — which reflects how consistently a hospice performs a bundle of recommended care processes — this provider scored 97.36, compared to a Virginia state average of 96.57. CMS characterizes this as at the state average. A separate care index figure of 9 also appears in CMS data, though CMS does not always fully define every submeasure, so families are encouraged to review the full detail on Care Compare.
Sentara Home Care Services reports serving 42 ZIP codes from its Harrisonburg office. As with all hospices, the Medicare hospice benefit covers hospice care for eligible beneficiaries. All figures above come from CMS Care Compare data and are subject to CMS's own reporting vintage and update schedule.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Sentara Home Care Services is Medicare-certified (CCN 491538) since July 2, 1996, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS survey shows a 4-star family caregiver rating, with 87% saying they would definitely recommend this hospice and 86% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 97.36, compared to Virginia's state average of 96.57 — CMS describes this as at the state average.
What areas and ZIP codes does this hospice serve?
According to CMS data, it serves 42 ZIP codes from its Harrisonburg, Virginia office in Harrisonburg City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 42 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Sentara Home Care Services is a for-profit hospice. Ownership type does not directly determine quality; CMS quality measures and caregiver survey results are better indicators of a specific hospice's performance.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 2, 1996.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, support, or attention — it is a different kind of care.
Where is hospice care provided — at home or in a facility?
This detail is not included in the CMS data provided. Please contact Sentara Home Care Services at (540) 433-4429 and verify service details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process. Please contact Sentara Home Care Services directly at (540) 433-4429 to learn how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how the hospice performs on CMS quality measures, what areas are served, and how care is coordinated — you can ask Sentara Home Care Services these questions directly at (540) 433-4429.
How do I verify this hospice on Medicare Care Compare?
You can look up Sentara Home Care Services (CCN 491538) directly at https://www.medicare.gov/care-compare/details/hospice/491538?state=VA to review current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.