Shepherd'S Cove Hospice
Albertville, AL · Medicare-certified hospice (CCN 011513)
CMS process measure: 94.96 (state average 97.92 — below state average)
Serves: 62 ZIP codes (is yours included? →) · Phone: (256) 891-7724 · Verify on Medicare Care Compare ↗
Shepherd'S Cove Hospice holds a 5-star CAHPS caregiver rating, with 92% of family caregivers saying they would definitely recommend it. Its CMS composite process score of 94.96 is below the Alabama state average of 97.92.
Shepherd'S Cove Hospice serves 62 ZIP codes from its Albertville, AL office in Marshall County.
Yes, Shepherd'S Cove Hospice is Medicare-certified (CCN 011513, since 1988). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Shepherd'S Cove Hospice is a Medicare-certified hospice serving the Albertville, Alabama area, located in Marshall County. It has held its Medicare certification since April 14, 1988, and its ownership type is listed by CMS as "Other."
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice a 5-star rating. Among survey respondents, 92% said they would definitely recommend this hospice to others, and 90% rated the overall care a 9 or 10 on a 0-10 scale. These figures reflect the experiences reported by caregivers who took part in the CMS-administered survey.
On CMS's composite process measure, which tracks how consistently the hospice performs a set of recommended care practices, this hospice scored 94.96, compared to a state average of 97.92 for Alabama — placing it below the state average on this measure. CMS also publishes a care index score of 9 and reports that visits occurred in the last days of life for 55.5% of patients, per the most recent published data. Where any measure is not mentioned here, CMS has not published it for this hospice, which can happen when patient counts are small; this does not by itself indicate poor quality.
This hospice reports serving 62 ZIP codes from its Albertville office. The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost details are provided here. All figures above come from CMS Care Compare data.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Shepherd'S Cove Hospice is Medicare-certified (CCN 011513), certified since April 14, 1988, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare data shows a 5-star CAHPS rating for this hospice, with 92% of family caregivers saying they would definitely recommend it and 90% rating overall care 9 or 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 94.96, compared to the Alabama state average of 97.92, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
This hospice reports serving 62 ZIP codes from its office in Albertville, Marshall County, Alabama.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 62 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
CMS lists this hospice's ownership type as "Other." Ownership type can relate to how a hospice is organized, but CMS quality measures and CAHPS scores are reported independently of ownership category.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since April 14, 1988.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for people who have chosen to stop curative treatment, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean no care is given, but rather a different kind of care centered on symptom relief and support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Shepherd'S Cove Hospice at (256) 891-7724 or verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Shepherd'S Cove Hospice directly at (256) 891-7724 for this information.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice's quality measures compare to state averages, and the area served — all of which are reported here from CMS data; for anything beyond this, contact the hospice at (256) 891-7724.
How do I verify this hospice on Medicare Care Compare?
You can look up Shepherd'S Cove Hospice (CCN 011513) directly at https://www.medicare.gov/care-compare/details/hospice/011513?state=AL to review current CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.