Baystate Hospice
West Springfield, MA · Medicare-certified hospice (CCN 221521)
CMS process measure: 93.48 (state average 95.51 — below state average)
Serves: 79 ZIP codes (is yours included? →) · Phone: (413) 794-6411 · Verify on Medicare Care Compare ↗
Family caregivers gave Baystate Hospice a 3-star CAHPS rating, with 83% saying they would definitely recommend it. On CMS's composite process measure, it scored 93.48, which is below the Massachusetts state average of 95.51.
Baystate Hospice serves 79 ZIP codes from its office in West Springfield, Massachusetts, in Hampden County.
Yes, Baystate Hospice is Medicare-certified, with CCN 221521, certified since 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Baystate Hospice is a non-profit hospice based in West Springfield, Massachusetts, serving families in Hampden County and surrounding areas. It has been Medicare-certified since September 21, 1988.
According to CMS Care Compare survey data, family caregivers gave Baystate Hospice an overall CAHPS rating of 3 stars. Among surveyed caregivers, 83% said they would definitely recommend this hospice to others, and 82% rated their experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, Baystate Hospice scored 93.48, compared to a Massachusetts state average of 95.51 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that 52.5% of patients received visits in the last days of life, based on the most recently published Care Compare data.
Baystate Hospice's service area, as listed on Care Compare, covers 79 ZIP codes from its West Springfield office.
All figures above come from CMS Care Compare data as published by Medicare; where a measure is not mentioned here, CMS has not published it for this hospice, which is often simply due to small patient counts rather than any indication of quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost information is provided here. Families are encouraged to contact Baystate Hospice directly and to review its full profile on Medicare Care Compare for further details.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Baystate Hospice is Medicare-certified (CCN 221521), certified since September 21, 1988. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS survey data shows a 3-star CAHPS rating, with 83% of family caregivers saying they would definitely recommend Baystate Hospice, and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Baystate Hospice's composite process score is 93.48, compared to the Massachusetts state average of 95.51, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Baystate Hospice serves 79 ZIP codes from its office in West Springfield, Massachusetts, in Hampden County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 79 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Baystate Hospice is a non-profit organization. Ownership type is one factor among many CMS publishes, and families may want to consider it alongside the quality measures above.
How long has this hospice been Medicare-certified?
Baystate Hospice has been Medicare-certified since September 21, 1988.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided alongside curative treatment at any stage of illness, while hospice care is a specific palliative benefit for people with a life-limiting illness who are no longer pursuing curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting focus to comfort, dignity, and quality of life rather than curative treatment for the terminal illness; it does not mean giving up on care, and patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Baystate Hospice delivers care; please contact the hospice at (413) 794-6411 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
This information isn't included in the CMS data provided; please contact Baystate Hospice directly at (413) 794-6411 and verify eligibility and enrollment steps on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction scores, how a hospice compares to state averages on quality measures, and its service area — all of which are covered above for Baystate Hospice; for further specifics, contact the hospice at (413) 794-6411.
How do I verify this hospice on Medicare Care Compare?
You can review Baystate Hospice's official profile at https://www.medicare.gov/care-compare/details/hospice/221521?state=MA to confirm current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.