Hospice Life Care
Holyoke, MA · Medicare-certified hospice (CCN 221526)
CMS process measure: 96.14 (state average 95.51 — at state average)
Serves: 36 ZIP codes (is yours included? →) · Phone: (413) 534-5691 · Verify on Medicare Care Compare ↗
Hospice Life Care holds a 4-star CAHPS rating, with 92% of family caregivers saying they would definitely recommend it. Its CMS composite process score of 96.14 is at the Massachusetts state average of 95.51.
Hospice Life Care serves 36 ZIP codes from its office in Holyoke, Massachusetts, in Hampden County.
Yes, Hospice Life Care is Medicare-certified (CCN 221526, since 1990); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospice Life Care is a for-profit hospice based in Holyoke, Massachusetts, serving families in Hampden County and beyond. It has been Medicare-certified since March 28, 1990, meaning it has met federal health and safety standards for hospice care for over three decades.
According to the CMS CAHPS family caregiver survey, published on Medicare Care Compare, Hospice Life Care earned a 4-star rating. Among surveyed caregivers, 92% said they would definitely recommend this hospice to others, and 87% rated their overall experience 9 or 10 out of 10. These figures reflect the experiences reported by families who worked directly with the hospice team.
On CMS's composite process measure, which tracks whether core hospice care processes were delivered as expected, Hospice Life Care scored 96.14, compared to a Massachusetts state average of 95.51 — putting it at the state average. CMS also reports a care index score of 9 and notes that 57.6% of patients received visits from hospice staff in the final days of life, based on CMS data.
Hospice Life Care's service area, as reported to CMS, spans 36 ZIP codes from its Holyoke office. The Medicare hospice benefit covers hospice care for eligible patients; no cost details beyond that are provided here. All figures above come from CMS Care Compare data as most recently published, and any measure not mentioned has not been published by CMS for this hospice, often due to small patient counts — this is not an indicator of poor quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Hospice Life Care is Medicare-certified (CCN 221526) since March 28, 1990, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Hospice Life Care has a 4-star CAHPS rating, with 92% of caregivers saying they would definitely recommend it and 87% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 96.14, compared to the Massachusetts state average of 95.51, putting it at the state average.
What areas and ZIP codes does this hospice serve?
CMS data shows Hospice Life Care serves 36 ZIP codes from its Holyoke, Massachusetts office in Hampden County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 36 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Hospice Life Care is a for-profit hospice; ownership type does not by itself determine quality, but it is disclosed by CMS for transparency.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since March 28, 1990, over three decades.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is generally for people who have stopped pursuing curative treatment and are focused on comfort in the final stages of life.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care toward comfort, symptom relief, and quality of life rather than curing the underlying illness; it is not about giving up, but about a different kind of care.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; please contact Hospice Life Care at (413) 534-5691 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data does not describe the intake process; contact Hospice Life Care at (413) 534-5691 to learn how to begin care, and verify certification on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction scores, quality measures, service area, and how the hospice supports patients and families — Hospice Life Care's published CMS figures are a starting point, but calling the hospice directly at (413) 534-5691 can answer additional questions.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospice Life Care (CCN 221526) directly at https://www.medicare.gov/care-compare/details/hospice/221526?state=MA to confirm current ratings and details.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.