Hospice Services Of Western & Central Mass
Feeding Hills, MA · Medicare-certified hospice (CCN 221576)
CMS process measure: 98.13 (state average 95.51 — above state average)
Serves: 95 ZIP codes (is yours included? →) · Phone: (413) 786-4004 · Verify on Medicare Care Compare ↗
Family caregivers reported that 81% would definitely recommend Hospice Services Of Western & Central Mass, and on CMS's composite process measure it scored 98.13, above the Massachusetts state average of 95.51. CMS has not published a specific CAHPS star rating for this hospice in the available data.
Hospice Services Of Western & Central Mass serves 95 ZIP codes from its Feeding Hills, Massachusetts office in Hampden County. Families can contact the hospice directly to confirm whether their specific address falls within the service area.
Yes, Hospice Services Of Western & Central Mass is Medicare-certified (CCN 221576), certified since 2007. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Hospice Services Of Western & Central Mass, located in Feeding Hills, Hampden County, Massachusetts, is a for-profit hospice that has been Medicare-certified since June 7, 2007 (CCN 221576).
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 81% would definitely recommend this hospice, and 75% gave it an overall rating of 9 or 10 out of 10. CMS has not published a specific CAHPS star rating for this hospice in the data provided; this is often due to smaller patient survey counts and should not be taken as a sign of poor quality.
On CMS's composite process measure, which reflects how consistently a hospice delivers a bundle of recommended care processes, this hospice scored 98.13, compared to a Massachusetts state average of 95.51 — placing it above the state average. CMS also reports that 74.0% of patients received visits from staff in the last days of life, and a care index score of 8 is noted in the available data.
This hospice serves a wide area, covering 95 ZIP codes from its Feeding Hills office.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; families are encouraged to verify current details directly on Medicare.gov and by contacting the hospice.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Hospice Services Of Western & Central Mass is Medicare-certified (CCN 221576) since June 7, 2007, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS Care Compare data, 81% of family caregivers said they would definitely recommend this hospice, and 75% rated it 9 or 10 out of 10 overall.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 98.13, compared to a Massachusetts state average of 95.51, placing it above the state average. CMS data also shows 74.0% of patients received visits from staff in the last days of life.
What areas and ZIP codes does this hospice serve?
This hospice serves 95 ZIP codes from its office in Feeding Hills, Hampden County, Massachusetts.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 95 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a for-profit entity; ownership type does not by itself determine quality, but it can be one factor families consider alongside CMS quality data.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since June 7, 2007.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure for patients generally expected to have six months or less to live if the illness runs its natural course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, support, or dignity.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; contact the hospice at (413) 786-4004 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; contact the hospice at (413) 786-4004 to ask how to begin care.
What questions should I ask when choosing a hospice?
Families often ask about caregiver survey results, quality measure scores, service area, staffing, and how care needs will be met; contact the hospice at (413) 786-4004 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Hospice Services Of Western & Central Mass directly at https://www.medicare.gov/care-compare/details/hospice/221576?state=MA to review its current CMS-published data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.