Carilion Franklin Memorial Hospital
Rocky Mount, VA · Medicare-certified hospice (CCN 491520)
CMS process measure: 83.92 (state average 96.57 — below state average)
Serves: 27 ZIP codes (is yours included? →) · Phone: (540) 224-4800 · Verify on Medicare Care Compare ↗
Family caregivers gave this hospice a 5-star CAHPS rating, with 91% saying they would definitely recommend it. On CMS's composite process measure, it scored 83.92, which is below the Virginia state average of 96.57.
Carilion Franklin Memorial Hospital serves 27 ZIP codes from its Rocky Mount, Virginia office, located in Franklin County.
Yes, Carilion Franklin Memorial Hospital is Medicare-certified, with CCN 491520, certified since June 29, 1994. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Carilion Franklin Memorial Hospital is a non-profit hospice serving families in and around Rocky Mount, Virginia, in Franklin County. It has been Medicare-certified since June 29, 1994, meeting federal standards for hospice care under CCN 491520.
According to CMS Care Compare's CAHPS Hospice Survey data, family caregivers gave this hospice a 5-star rating. Among surveyed families, 91% said they would definitely recommend this hospice to others, and 84% rated the overall care a 9 or 10 out of 10.
On CMS's composite process measure, which tracks whether hospices consistently deliver a bundle of care processes, this hospice scored 83.92, compared to the Virginia state average of 96.57 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 42.6% of patients, per the most recent published data.
This hospice serves 27 ZIP codes from its Rocky Mount office. Families should note that the Medicare hospice benefit covers hospice care for eligible patients; no cost details beyond that are provided here.
All figures above are drawn directly from CMS Care Compare data. Where a measure is not listed, CMS has not published it for this hospice, which is often due to small patient counts rather than any indication of quality. Families are encouraged to review the Care Compare listing directly for the most current figures.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Carilion Franklin Memorial Hospital is Medicare-certified (CCN 491520, since June 29, 1994), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave this hospice a 5-star CAHPS rating, with 91% saying they would definitely recommend it and 84% rating overall care 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
On the CMS composite process measure, this hospice scored 83.92, below the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
This hospice serves 27 ZIP codes from its Rocky Mount, Virginia office in Franklin County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 27 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is non-profit; ownership type can reflect organizational structure, but CMS quality measures like CAHPS and composite scores are the more direct indicators of care experience.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since June 29, 1994.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a life-limiting illness who have chosen to stop curative treatment, typically with a prognosis of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact the hospice at (540) 224-4800 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To learn how to begin care, contact the hospice directly at (540) 224-4800 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction, CMS quality scores, service area, and ownership type — all of which are addressed above using CMS Care Compare data; for further specifics, contact the hospice at (540) 224-4800.
How do I verify this hospice on Medicare Care Compare?
You can review current CMS data for this hospice at https://www.medicare.gov/care-compare/details/hospice/491520?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.