Carilion Hospice Services New River Valley
Radford, VA · Medicare-certified hospice (CCN 491507)
CMS process measure: 90.84 (state average 96.57 — below state average)
Serves: 40 ZIP codes (is yours included? →) · Phone: (540) 633-9370 · Verify on Medicare Care Compare ↗
Family caregivers gave Carilion Hospice Services New River Valley an overall CAHPS rating of 4 stars, with 91 percent saying they would definitely recommend it. On CMS's composite process measure, it scored 90.84, which is below the Virginia state average of 96.57.
Carilion Hospice Services New River Valley serves 40 ZIP codes from its Radford, VA office in Radford City county. Families in that area can contact the hospice directly to confirm whether their specific address is included.
Yes, Carilion Hospice Services New River Valley is Medicare-certified (CCN 491507), certified since 1991. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Carilion Hospice Services New River Valley is a non-profit hospice based in Radford, Virginia, serving families in Radford City and the surrounding area. It has been Medicare-certified since February 13, 1991 (CCN 491507), and it serves 40 ZIP codes from its Radford office.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 4 stars. Ninety-one percent of surveyed caregivers said they would definitely recommend this hospice to others, and 86 percent rated their experience 9 or 10 on a 10-point scale. These figures reflect the experiences of the family caregivers who completed the survey and are published by CMS.
On CMS's composite process measure, which reflects how consistently a hospice performs a bundle of recommended care processes, this hospice scored 90.84, compared with a Virginia state average of 96.57 — CMS data shows this hospice performing below the state average on this measure. CMS also reports that visits occurred in the last days of life for 81.4 percent of patients, and lists a care index score of 9 for this hospice. Where any measure is not listed here, CMS has not published it for this hospice, which is often the result of a small number of surveyed patients rather than an indicator of poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. All figures above come from CMS Care Compare data; families should confirm current details directly with the hospice or on Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Carilion Hospice Services New River Valley is Medicare-certified (CCN 491507), certified since February 13, 1991. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS Hospice Survey, family caregivers gave this hospice an overall rating of 4 stars, with 91 percent saying they would definitely recommend it and 86 percent rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process measure score was 90.84, compared with a Virginia state average of 96.57 — CMS data shows this hospice below the state average on this measure. CMS also reports a care index score of 9 and that 81.4 percent of patients received visits in the last days of life.
What areas and ZIP codes does this hospice serve?
This hospice serves 40 ZIP codes from its Radford, Virginia office in Radford City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 40 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is organized as a non-profit. Ownership type alone does not determine quality; CMS survey results and process measures offer more direct insight into a hospice's performance.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since February 13, 1991.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort rather than cure and is generally for patients with a life expectancy of six months or less as certified by a doctor.
Does choosing hospice mean giving up treatment?
Hospice does not mean giving up care — it shifts the focus from curing an illness to providing comfort, symptom management, and support for the patient and family.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact the hospice at (540) 633-9370 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact the hospice at (540) 633-9370 to learn how to begin care and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, quality measure performance, ZIP codes served, and how to begin care — you can ask this hospice directly at (540) 633-9370 and review its full profile on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Carilion Hospice Services New River Valley (CCN 491507) directly at https://www.medicare.gov/care-compare/details/hospice/491507?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.