Gentiva Ii
Newport News, VA · Medicare-certified hospice (CCN 491622)
CMS process measure: 94.79 (state average 96.57 — below state average)
Serves: 37 ZIP codes (is yours included? →) · Phone: (757) 874-1237 · Verify on Medicare Care Compare ↗
CMS has not published a star rating for Gentiva Ii, but 87% of family caregivers said they would definitely recommend it, and 82% rated their experience 9 or 10 out of 10. On CMS's composite process measure, it scored 94.79, which is below the Virginia state average of 96.57.
Gentiva Ii serves 37 ZIP codes from its Newport News, Virginia office, located in Newport News City county, according to CMS Care Compare data.
Yes, Gentiva Ii is Medicare-certified, with CCN 491622, certified since April 7, 2017. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Gentiva Ii is a for-profit hospice located in Newport News, Virginia, serving Newport News City and the surrounding area. It has been Medicare-certified since April 7, 2017 (CCN 491622).
Family caregivers surveyed through the CMS CAHPS Hospice Survey reported that 87% would definitely recommend this hospice to others, and 82% rated their experience 9 or 10 on a 10-point scale. CMS has not published a star rating for this hospice, which often happens when patient survey counts are small; this does not indicate poor quality, only that the figure is not available.
On CMS's composite process measure, Gentiva Ii scored 94.79, compared to the Virginia state average of 96.57 — placing it below the state average on this measure. CMS also lists a care index score of 9 and reports that 72.9% of patients received visits in the last days of life, according to Care Compare data.
Gentiva Ii's service area currently includes 37 ZIP codes, based on CMS records.
All figures above are drawn from CMS Care Compare data and reflect the most recent publicly reported vintage available. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details beyond that are provided here. Families are encouraged to contact the hospice directly and review Medicare Care Compare for the most current information before making care decisions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Gentiva Ii is Medicare-certified (CCN 491622) since April 7, 2017, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS CAHPS survey data, 87% of family caregivers said they would definitely recommend Gentiva Ii, and 82% rated their experience 9 or 10 out of 10. CMS has not published a star rating for this hospice.
How does this hospice score on CMS quality measures compared to the state average?
Gentiva Ii scored 94.79 on CMS's composite process measure, compared to the Virginia state average of 96.57, placing it below the state average.
What areas and ZIP codes does this hospice serve?
Gentiva Ii, based in Newport News, Virginia (Newport News City county), serves 37 ZIP codes according to CMS data.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 37 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Gentiva Ii is a for-profit hospice, as listed by CMS. Ownership type alone does not determine quality; CMS quality measures and survey results are more direct indicators of patient experience.
How long has this hospice been Medicare-certified?
Gentiva Ii has been Medicare-certified since April 7, 2017.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort and quality of life when curative treatment is no longer being pursued, typically for those with a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than treatments aimed at curing the underlying illness; it is not about giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where Gentiva Ii delivers care; please contact the hospice at (757) 874-1237 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To begin hospice care with Gentiva Ii, contact the hospice directly at (757) 874-1237 and verify current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver survey results, quality measure scores, and service area coverage — all of which are reported for Gentiva Ii above — as well as details on staffing and services by contacting the hospice directly at (757) 874-1237.
How do I verify this hospice on Medicare Care Compare?
You can review Gentiva Ii's official CMS listing at https://www.medicare.gov/care-compare/details/hospice/491622?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.