Sentara Home Care Services - Newport News
Newport News, VA · Medicare-certified hospice (CCN 491543)
CMS process measure: 99.16 (state average 96.57 — above state average)
Serves: 42 ZIP codes (is yours included? →) · Phone: (757) 736-0723 · Verify on Medicare Care Compare ↗
Sentara Home Care Services - Newport News received a 3-star CAHPS family caregiver rating, with 78% of caregivers saying they would definitely recommend it. Its CMS composite process score of 99.16 is above the Virginia state average of 96.57.
Sentara Home Care Services - Newport News serves 42 ZIP codes from its Newport News, VA office in Newport News City county. Contact the hospice directly to confirm whether your specific address is included.
Yes, Sentara Home Care Services - Newport News is Medicare-certified (CCN 491543, since 1996); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility. No additional cost details are provided here.
About this hospice
Sentara Home Care Services - Newport News is a for-profit hospice based in Newport News, Virginia (Newport News City county), Medicare-certified since September 30, 1996 (CCN 491543). It serves families across 42 ZIP codes in the region.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. Among respondents, 78% said they would definitely recommend this hospice to friends and family, and 76% rated their experience 9 or 10 out of 10.
On CMS's composite process measure, which reflects how consistently a hospice completes recommended care processes, this hospice scored 99.16, compared to the Virginia state average of 96.57 — placing it above the state average. CMS also reports a care index score of 9 and notes that visits occurred in the last days of life for 62.1% of patients, per the most recent published data.
All figures above come from CMS Care Compare data and reflect the most recently published survey and quality-measure vintage available. Where CMS has not published a specific measure for this hospice, that is often due to small patient counts and does not indicate poor quality.
The Medicare hospice benefit covers hospice care for eligible patients. This profile does not include cost information beyond that. No staffing, facilities, or services beyond what CMS reports are described here; contact the hospice directly for further details.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Sentara Home Care Services - Newport News is Medicare-certified (CCN 491543) since September 30, 1996, and the Medicare hospice benefit covers hospice care for patients whose doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS Care Compare reports a 3-star CAHPS caregiver rating, with 78% of respondents saying they would definitely recommend this hospice and 76% giving a 9-10 overall rating.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 99.16, above the Virginia state average of 96.57. CMS also reports a care index score of 9 and visits in the last days of life for 62.1% of patients.
What areas and ZIP codes does this hospice serve?
This hospice serves 42 ZIP codes from its Newport News, Virginia office in Newport News City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 42 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a for-profit hospice. Ownership type does not by itself determine quality; CMS quality and survey measures are the best available indicators of experience and process performance.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since September 30, 1996.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have stopped curative treatment and are focused on comfort, typically with a life expectancy of six months or less as certified by a physician.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up on care, symptom management, or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; please contact the hospice at (757) 736-0723 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Please contact the hospice directly at (757) 736-0723 to discuss how to begin care, and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
You may ask about CAHPS caregiver ratings, CMS quality measures, service area, and how care is coordinated; contact the hospice at (757) 736-0723 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can review this hospice's official CMS profile at https://www.medicare.gov/care-compare/details/hospice/491543?state=VA.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.