Virginia Health Hospice
Newport News, VA · Medicare-certified hospice (CCN 491627)
CMS process measure: 89.78 (state average 96.57 — below state average)
Serves: 50 ZIP codes (is yours included? →) · Phone: (757) 223-1396 · Verify on Medicare Care Compare ↗
CMS has not published an overall CAHPS star rating for Virginia Health Hospice, but 57% of surveyed family caregivers said they would definitely recommend it, and 60% rated it 9 or 10 out of 10. On CMS's composite process measure, it scored 89.78, below the Virginia state average of 96.57.
Virginia Health Hospice serves 50 ZIP codes from its Newport News, VA office in Newport News City county.
Yes, Virginia Health Hospice is Medicare-certified (CCN 491627, since January 26, 2018); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Virginia Health Hospice is a for-profit hospice agency based in Newport News, Virginia, serving families in Newport News City and the surrounding area. It has been Medicare-certified since January 26, 2018 (CCN 491627).
According to CMS Care Compare survey data, CMS has not published a CAHPS overall star rating for this hospice. Among family caregivers who responded to the CMS CAHPS Hospice Survey, 57% said they would definitely recommend this hospice, and 60% gave it an overall rating of 9 or 10 out of 10.
On CMS's composite process quality measure, Virginia Health Hospice scored 89.78, which is below the Virginia state average of 96.57. CMS also reports a care index score of 10 and notes that 36.5% of patients received visits from staff in the last days of life, based on the data CMS currently publishes for this hospice.
Virginia Health Hospice's office serves 50 ZIP codes from its Newport News location. The Medicare hospice benefit covers hospice care for eligible patients; no cost information is provided here beyond that.
All figures above come from CMS Care Compare data as most recently published for this hospice. Where a measure is not listed, CMS has not published it, which often reflects a small number of surveyed patients rather than any judgment about quality. Families are encouraged to review the Care Compare listing directly and contact the hospice with any specific questions.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Virginia Health Hospice is Medicare-certified, with certification dating to January 26, 2018 (CCN 491627), and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS has not published an overall star rating for this hospice, but among surveyed family caregivers, 57% said they would definitely recommend it and 60% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Virginia Health Hospice scored 89.78 on CMS's composite process measure, which is below the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
It serves 50 ZIP codes from its Newport News, Virginia office in Newport News City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 50 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Virginia Health Hospice is a for-profit agency; ownership type does not by itself indicate quality of care, so it's worth reviewing the CAHPS and quality measure data alongside it.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since January 26, 2018.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curative treatment for the terminal illness; patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice provides care; please contact Virginia Health Hospice at (757) 223-1396 or check its Medicare Care Compare listing for details.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Virginia Health Hospice directly at (757) 223-1396 to learn how to begin care.
What questions should I ask when choosing a hospice?
You might ask about caregiver satisfaction scores, how the composite quality measures compare to state averages, the area served, and how care and staffing are arranged — Virginia Health Hospice can be reached at (757) 223-1396 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Virginia Health Hospice (CCN 491627) directly at https://www.medicare.gov/care-compare/details/hospice/491627?state=VA to confirm current ratings and measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.