Heartland Hospice (Newport News)
Newport News, VA · Medicare-certified hospice (CCN 491575)
CMS process measure: 96.43 (state average 96.57 — at state average)
Serves: 37 ZIP codes (is yours included? →) · Phone: (757) 594-8215 · Verify on Medicare Care Compare ↗
Heartland Hospice (Newport News) received a 3 out of 5 star rating from family caregivers in the CMS CAHPS survey, with 86% saying they would definitely recommend it. Its CMS composite process measure score of 96.43 is at the Virginia state average of 96.57.
Heartland Hospice (Newport News) serves 37 ZIP codes from its Newport News, VA office in Newport News City county. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Heartland Hospice (Newport News) is Medicare-certified, with CCN 491575, certified since 2005. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (Newport News) is a for-profit hospice agency based in Newport News, Virginia, serving Newport News City county. It has been Medicare-certified since March 16, 2005 (CCN 491575).
According to CMS Care Compare survey data, family caregivers gave Heartland Hospice a CAHPS star rating of 3 out of 5. Among surveyed families, 86% said they would definitely recommend this hospice to others, and 79% rated the hospice 9 or 10 on a 0-10 scale. These figures reflect the experiences reported by family caregivers of patients who received care from this hospice, as collected through the CMS CAHPS Hospice Survey.
On CMS's composite process measure, which reflects how consistently a hospice delivers a set of recommended care processes, Heartland Hospice scored 96.43, which CMS classifies as at the Virginia state average of 96.57. CMS also reports a care index score of 9 for this hospice, and notes that 64.3% of patients received visits from hospice staff in the last days of life.
Heartland Hospice's service area, as reflected in CMS data, spans 37 ZIP codes.
The Medicare hospice benefit covers hospice care for eligible patients. No cost or fee information is provided here beyond that. All figures above come from CMS Care Compare data; where a measure is not listed, CMS has not published it for this hospice, which is often the result of small patient counts rather than an indication of quality.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (Newport News) is Medicare-certified (CCN 491575), certified since March 16, 2005, and the Medicare hospice benefit covers hospice care for patients who are eligible and certified by a doctor.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, family caregivers gave this hospice a 3 out of 5 star rating, with 86% saying they would definitely recommend it and 79% giving a rating of 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
This hospice's composite process measure score is 96.43, which CMS classifies as at the Virginia state average of 96.57.
What areas and ZIP codes does this hospice serve?
This hospice serves 37 ZIP codes from its Newport News, VA location in Newport News City county.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 37 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
This hospice is operated as a for-profit organization. Ownership type does not by itself determine quality of care; CMS publishes quality and survey measures separately so families can compare on those grounds.
How long has this hospice been Medicare-certified?
This hospice has been Medicare-certified since March 16, 2005.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is focused on comfort for patients who have stopped pursuing curative treatment and are generally expected to have a limited life expectancy, as defined by Medicare guidelines.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up all care, and patients can still receive treatment for symptoms and other health needs.
Where is hospice care provided — at home or in a facility?
The CMS data provided does not specify where this hospice provides care; please contact Heartland Hospice (Newport News) at (757) 594-8215 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care, contact Heartland Hospice (Newport News) directly at (757) 594-8215 and verify certification and service details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about services offered, staff availability, how care is coordinated, and how the hospice supports families; contact Heartland Hospice (Newport News) at (757) 594-8215 for specifics not covered in CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (Newport News) directly at https://www.medicare.gov/care-compare/details/hospice/491575?state=VA to confirm certification status and published quality measures.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.