Heartland Hospice
Midland, MI · Medicare-certified hospice (CCN 231550)
CMS process measure: 94.65 (state average 97.27 — below state average)
Serves: 148 ZIP codes (is yours included? →) · Phone: (989) 667-3340 · Verify on Medicare Care Compare ↗
Heartland Hospice in Midland, Michigan has a 3-star CAHPS family caregiver rating, with 81% of surveyed caregivers saying they would definitely recommend it. On CMS's composite process measure, it scored 94.65, which is below the Michigan state average of 97.27.
Heartland Hospice serves 148 ZIP codes from its Midland, Michigan office, located in Midland County. Families can confirm whether their specific ZIP code is included by contacting the hospice directly.
Yes, Heartland Hospice is Medicare-certified, with CCN 231550, certified since July 9, 1992. The Medicare hospice benefit covers hospice care for eligible patients once a doctor certifies eligibility.
About this hospice
Heartland Hospice is a for-profit hospice program based in Midland, Michigan, serving Midland County and the surrounding region. The hospice has been Medicare-certified since July 9, 1992 (CCN 231550), meaning it has been enrolled in the Medicare hospice benefit for decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave Heartland Hospice an overall rating of 3 stars. In that same survey, 81% of respondents said they would definitely recommend this hospice to others, and 82% rated their experience of care between 9 and 10 on a 10-point scale.
On CMS's composite process measure, which reflects how consistently a hospice completed a bundle of recommended care processes, Heartland Hospice scored 94.65, compared with a Michigan state average of 97.27 — placing it below the state average on this measure. CMS also reports a care index score of 10 and notes that visits occurred in the last days of life for 55.0% of patients, per the published data.
Heartland Hospice's service area, as listed on Care Compare, spans 148 ZIP codes, indicating a broad reach from its Midland office.
All figures above come from CMS Care Compare data as published; where a measure is not listed here, CMS has not made it available for this hospice, often due to small patient counts, and this should not be read as a sign of poor quality. The Medicare hospice benefit covers hospice care for eligible patients; no cost details are provided here.
Questions families ask
Does Medicare cover care from Heartland Hospice?
Yes. Heartland Hospice is Medicare-certified (CCN 231550) since July 9, 1992, and the Medicare hospice benefit covers hospice care for patients who are certified eligible by a doctor.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, Heartland Hospice received an overall rating of 3 stars, with 81% of caregivers saying they would definitely recommend it and 82% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Heartland Hospice's composite process score is 94.65, compared to a Michigan state average of 97.27, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
According to CMS data, Heartland Hospice serves 148 ZIP codes from its Midland, Michigan location in Midland County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 148 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice is organized as a for-profit hospice. Ownership type does not determine care quality on its own; CMS's survey and quality measures give more direct insight into performance.
How long has this hospice been Medicare-certified?
Heartland Hospice has been Medicare-certified since July 9, 1992.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is for patients who have chosen to stop curative treatment and focus on comfort, typically when a doctor estimates a life expectancy of six months or less.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus from curing an illness to comfort and quality of life; it does not mean giving up care — patients still receive medical, emotional, and spiritual support.
Where is hospice care provided — at home or in a facility?
The data provided doesn't specify care settings for Heartland Hospice; please contact the hospice at (989) 667-3340 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
To start hospice care with Heartland Hospice, contact them directly at (989) 667-3340 and confirm current information on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families may want to ask about caregiver satisfaction survey results, quality measure scores, service area, and how care needs are met; Heartland Hospice can be reached at (989) 667-3340 for specifics.
How do I verify this hospice on Medicare Care Compare?
You can verify Heartland Hospice's certification and quality data at https://www.medicare.gov/care-compare/details/hospice/231550?state=MI.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.