Heartland Hospice (West Branch)
West Branch, MI · Medicare-certified hospice (CCN 231576)
CMS process measure: 99.69 (state average 97.27 — above state average)
Serves: 68 ZIP codes (is yours included? →) · Phone: (989) 345-0651 · Verify on Medicare Care Compare ↗
Heartland Hospice (West Branch) has a 3-star family caregiver rating from CMS, with 83% of caregivers saying they would definitely recommend it. Its CMS composite process score of 99.69 is above the Michigan state average of 97.27.
Heartland Hospice (West Branch) serves 68 ZIP codes from its West Branch, Michigan office in Ogemaw County. Families in this broader area can be served by this location.
Yes, Heartland Hospice (West Branch) is Medicare-certified (CCN 231576, since 1997). The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Heartland Hospice (West Branch) is a for-profit hospice agency based in West Branch, Michigan, serving Ogemaw County and surrounding areas. It has been Medicare-certified since July 22, 1997.
Family caregivers who responded to the CMS CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. Among respondents, 83% said they would definitely recommend this hospice to others, and 75% rated their overall experience 9 or 10 out of 10.
On the CMS composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Heartland Hospice (West Branch) scored 99.69, which is above the Michigan state average of 97.27. CMS also reports a care index score of 9 and notes that 67.1% of patients received visits in the last days of life, based on the most recent published CMS Care Compare data.
Heartland Hospice (West Branch) reports serving 68 ZIP codes from its West Branch office, giving families across a broad area access to this provider.
The Medicare hospice benefit covers hospice care for eligible beneficiaries when a doctor certifies eligibility. All figures above come from CMS Care Compare data; families should check the official Care Compare listing for the most current figures, as CMS updates this data periodically and some measures may not be published for every hospice due to small patient counts.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Heartland Hospice (West Branch) is Medicare-certified (CCN 231576), certified since July 22, 1997, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
CMS's CAHPS Hospice Survey gives this hospice an overall rating of 3 stars, with 83% of caregivers saying they would definitely recommend it and 75% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its CMS composite process score is 99.69, which is above the Michigan state average of 97.27.
What areas and ZIP codes does this hospice serve?
It serves 68 ZIP codes from its West Branch, Michigan office in Ogemaw County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 68 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Heartland Hospice (West Branch) is a for-profit hospice. Ownership type does not directly determine care quality; CMS survey and quality measures are the best public indicators of performance.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since July 22, 1997.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice is a specific Medicare benefit for people with a terminal diagnosis who choose to focus on comfort rather than curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort and quality of life rather than curing the underlying illness; it does not mean giving up care, and patients can still receive treatment for pain, symptoms, and other conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; contact Heartland Hospice (West Branch) at (989) 345-0651 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; contact Heartland Hospice (West Branch) at (989) 345-0651 and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, how a hospice's quality measures compare to state averages, and its certified service area — all of which are covered in this listing; for other specifics, contact the hospice directly at (989) 345-0651.
How do I verify this hospice on Medicare Care Compare?
You can look up Heartland Hospice (West Branch) at https://www.medicare.gov/care-compare/details/hospice/231576?state=MI to see its current CMS-reported ratings and quality data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.