Malama Ola Health Services Llc
Honolulu, HI · Medicare-certified hospice (CCN 121511)
CMS process measure: 95.46 (state average 96.57 — below state average)
Serves: 34 ZIP codes (is yours included? →) · Phone: (808) 543-1188 · Verify on Medicare Care Compare ↗
Malama Ola Health Services received a 4-star CAHPS rating from family caregivers, with 86% saying they would definitely recommend the hospice. On CMS's composite process measure, it scored 95.46, which is below the Hawaii state average of 96.57.
Malama Ola Health Services serves 34 ZIP codes from its Honolulu, Hawaii office in Honolulu County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Malama Ola Health Services is Medicare-certified, with CCN 121511, certified since November 27, 2018. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Malama Ola Health Services LLC is a for-profit hospice based in Honolulu, Hawaii, serving patients in Honolulu County. It has been Medicare-certified since November 27, 2018, under CMS Certification Number (CCN) 121511.
According to CMS Care Compare survey data, family caregivers gave Malama Ola Health Services a 4-star CAHPS rating. Among caregivers surveyed, 86% said they would definitely recommend this hospice to others, and 86% rated their overall experience with the hospice a 9 or 10 out of 10. These figures reflect the experiences reported by families of patients cared for by this hospice.
On CMS's composite process measure, which reflects how consistently a hospice performs a set of recommended care processes, Malama Ola Health Services scored 95.46, which is below the Hawaii state average of 96.57. CMS reports that Malama Ola Health Services served 34 ZIP codes as of the most recent published data.
The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility; no cost details are provided here.
All figures above come from CMS Care Compare data. Where a measure is not mentioned, it means CMS has not published that specific figure for this hospice, which can happen for hospices with smaller patient counts; this does not by itself indicate anything about quality. Families are encouraged to confirm current details directly with the hospice and on Medicare Care Compare.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Malama Ola Health Services is Medicare-certified (CCN 121511) since November 27, 2018, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
Family caregivers gave this hospice a 4-star CAHPS rating, with 86% saying they would definitely recommend it and 86% rating their overall experience a 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process score is 95.46, which is below the Hawaii state average of 96.57, according to CMS Care Compare data.
What areas and ZIP codes does this hospice serve?
CMS data shows this hospice serves 34 ZIP codes from its Honolulu, Hawaii office in Honolulu County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 34 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
Malama Ola Health Services is a for-profit hospice. Ownership type does not directly indicate quality of care, but it can be one factor families consider alongside CMS ratings.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since November 27, 2018.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care is specifically for patients with a life-limiting illness who have chosen to focus on comfort rather than curative treatment, typically when a doctor certifies a prognosis of six months or less if the illness runs its normal course.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom relief, and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all care, and patients can still receive treatment for unrelated conditions.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings for this hospice; please contact Malama Ola Health Services at (808) 543-1188 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not describe the intake process; please contact Malama Ola Health Services at (808) 543-1188 to learn how to begin care and verify details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction ratings, quality measure scores compared to the state average, service area coverage, and how care is coordinated; contact Malama Ola Health Services at (808) 543-1188 for specifics not covered by CMS data.
How do I verify this hospice on Medicare Care Compare?
You can look up Malama Ola Health Services (CCN 121511) directly on Medicare Care Compare at https://www.medicare.gov/care-compare/details/hospice/121511?state=HI.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.