Rochester Regional Health Hospice Care
Rochester, NY · Medicare-certified hospice (CCN 331506)
CMS process measure: 98.88 (state average 97.72 — above state average)
Serves: 111 ZIP codes (is yours included? →) · Phone: (585) 214-1000 · Verify on Medicare Care Compare ↗
Rochester Regional Health Hospice Care has a 3-star CAHPS family caregiver rating, with 83% of respondents saying they would definitely recommend it. On CMS's composite process measure, it scored 98.88 compared to a New York state average of 97.72, placing it above the state average.
Rochester Regional Health Hospice Care serves 111 ZIP codes from its office in Rochester, New York, in Monroe County.
Yes, Rochester Regional Health Hospice Care is Medicare-certified (CCN 331506, since 1984); the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Rochester Regional Health Hospice Care is a non-profit hospice based in Rochester, New York, serving Monroe County and the surrounding region. The hospice has been Medicare-certified since October 1, 1984, meaning it has provided care under the Medicare hospice benefit for four decades.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey gave this hospice an overall rating of 3 stars. Among survey respondents, 83% said they would definitely recommend the hospice to others, and 79% rated their overall experience as a 9 or 10 out of 10.
On CMS's composite process-of-care measure, which reflects how consistently the hospice performs a set of recommended care practices, Rochester Regional Health Hospice Care scored 98.88, compared to a New York state average of 97.72 — placing it above the state average. CMS also reports that visits occurred in the last days of life for 67.5% of patients, based on the same data set.
The hospice's service area, as listed on Care Compare, covers 111 ZIP codes, indicating a broad geographic reach from its Rochester office.
All figures above come from CMS Care Compare data as published by Medicare; specific vintage dates are set by CMS and may be periodically updated. The Medicare hospice benefit covers hospice care for eligible beneficiaries; no cost or fee information is provided here. This profile does not describe specific staff, facilities, or services beyond what CMS has published.
Questions families ask
Does Medicare cover care from this hospice?
Yes. Rochester Regional Health Hospice Care is Medicare-certified under CCN 331506, certified since October 1, 1984, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
According to CMS CAHPS survey data, this hospice received an overall rating of 3 stars, with 83% of family caregivers saying they would definitely recommend it and 79% rating their experience 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process-of-care score is 98.88, compared to the New York state average of 97.72, placing it above the state average according to CMS data.
What areas and ZIP codes does this hospice serve?
CMS Care Compare lists this hospice as serving 111 ZIP codes from its Rochester, New York office in Monroe County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 111 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice. Ownership type is one factor CMS publishes, but quality should be considered alongside CAHPS survey results and process measures rather than ownership alone.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since October 1, 1984.
What is the difference between hospice and palliative care?
Palliative care focuses on comfort and symptom relief and can be provided at any stage of a serious illness, alongside curative treatment; hospice care is a specific Medicare benefit for people with a terminal diagnosis who have chosen to focus on comfort rather than curative treatment.
Does choosing hospice mean giving up treatment?
Choosing hospice means shifting the focus of care to comfort, symptom management, and quality of life rather than curative treatment for the terminal illness; it does not mean giving up all medical care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify where this hospice delivers care; please contact the hospice at (585) 214-1000 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
The data provided does not include enrollment steps; please contact the hospice directly at (585) 214-1000 and verify certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about CAHPS survey results, quality measure scores compared to the state average, service area, and ownership type — all of which are published on Medicare Care Compare; contact the hospice at (585) 214-1000 for further questions specific to your situation.
How do I verify this hospice on Medicare Care Compare?
You can look up Rochester Regional Health Hospice Care using CCN 331506 at https://www.medicare.gov/care-compare/details/hospice/331506?state=NY.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.