Supportive Care Of Orleans
Albion, NY · Medicare-certified hospice (CCN 331557)
CMS process measure: 95.83 (state average 97.72 — below state average)
Serves: 10 ZIP codes (is yours included? →) · Phone: (585) 589-0809 · Verify on Medicare Care Compare ↗
Family caregivers surveyed by CMS said they would definitely recommend Supportive Care Of Orleans 90% of the time, and the hospice's composite process-of-care score of 95.83 is below the New York state average of 97.72. These figures come from CMS Care Compare survey and quality data.
Supportive Care Of Orleans serves 10 ZIP codes from its office in Albion, New York, in Orleans County. Families can contact the hospice directly to confirm whether a specific address falls within its service area.
Yes, Supportive Care Of Orleans is Medicare-certified, with CCN 331557, certified since December 9, 1994. The Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
About this hospice
Supportive Care Of Orleans is a non-profit hospice based in Albion, New York, serving Orleans County. It has been Medicare-certified since December 9, 1994 (CCN 331557), meaning the Medicare hospice benefit covers hospice care for eligible patients here when a doctor certifies eligibility.
According to CMS Care Compare data, family caregivers who responded to the CAHPS Hospice Survey reported that 90% would definitely recommend this hospice, and 90% rated it 9 or 10 out of 10 overall. CMS has not published a separate overall CAHPS star rating figure for this hospice in the data provided, though the recommendation and rating percentages above come from that survey.
On CMS's composite process-of-care measure, Supportive Care Of Orleans scored 95.83, which falls below the New York state average of 97.72. This composite reflects how consistently the hospice performed a bundle of recommended care processes. CMS also reports a care index score of 9 and notes that visits occurred in the last days of life for 29.9% of patients, based on the most recent published data.
Supportive Care Of Orleans currently serves 10 ZIP codes from its Albion office. All figures in this profile come from CMS Care Compare data as published by CMS; where a measure is not listed here, CMS has not published it for this hospice, often due to small patient counts, which does not by itself indicate poor quality. Families should contact the hospice directly and consult Medicare Care Compare for the most current details.
Questions families ask
Does Medicare cover care from this hospice?
Yes, Supportive Care Of Orleans is Medicare-certified (CCN 331557), certified since December 9, 1994, and the Medicare hospice benefit covers hospice care for eligible patients when a doctor certifies eligibility.
What do family caregivers say about this hospice in the CMS survey?
In the CMS CAHPS survey, 90% of family caregivers said they would definitely recommend this hospice, and 90% rated it 9 or 10 out of 10.
How does this hospice score on CMS quality measures compared to the state average?
Its composite process-of-care score is 95.83, compared to the New York state average of 97.72, placing it below the state average on this measure.
What areas and ZIP codes does this hospice serve?
Supportive Care Of Orleans serves 10 ZIP codes from its Albion, New York office in Orleans County.
Tip: use our Search by ZIP Code feature to check instantly whether your ZIP is among the 10 this hospice reports serving.
Is this hospice for-profit, non-profit, or government-run — and does it matter?
It is a non-profit hospice; ownership type can inform families about organizational structure, though CMS quality measures should be reviewed alongside it.
How long has this hospice been Medicare-certified?
It has been Medicare-certified since December 9, 1994.
What is the difference between hospice and palliative care?
Palliative care can be provided at any stage of a serious illness alongside curative treatment, while hospice care focuses on comfort for those with a life-limiting illness who have generally stopped curative treatment.
Does choosing hospice mean giving up treatment?
No — hospice shifts the focus to comfort, symptom relief, and quality of life rather than curative treatment, but it does not mean giving up care or support.
Where is hospice care provided — at home or in a facility?
The data provided does not specify care settings; contact Supportive Care Of Orleans at (585) 589-0809 and verify details on Medicare Care Compare.
How do I start hospice care with this provider?
Contact Supportive Care Of Orleans directly at (585) 589-0809 to learn about their intake process, and confirm certification details on Medicare Care Compare.
What questions should I ask when choosing a hospice?
Families often ask about caregiver satisfaction survey results, quality measure scores compared to state averages, and service area — figures available for this hospice on Medicare Care Compare.
How do I verify this hospice on Medicare Care Compare?
You can look up Supportive Care Of Orleans directly at https://www.medicare.gov/care-compare/details/hospice/331557?state=NY to review its current CMS data.
Data: CMS Care Compare (Jul2026 refresh). Survey results are reported by family caregivers through the official CAHPS Hospice Survey; CMS publishes them only above response-count thresholds. Always verify current details with the hospice and Medicare before arranging care.